Retail Sales Advisor
7 months ago
**Hours / Duration**
We are looking for a permanent part time team member primarily to work weekends.
There is some flexibility in the role. We would guarantee at a minimum, 10am-4pm on a Saturday and Sunday. More likely 9-5:30pm on a Saturday.
**Description**
Totally Wicked is at the forefront of the vaping industry, putting customers first and offering top notch customer service and support.
As a **Retail Sales Advisor **you will be the first point of contact for our customers, whether they are looking to start their journey to a healthier lifestyle by stopping smoking, or simply want to experience the wide range of products that we offer. The key to our success is down to our outstanding teams, their product knowledge and commitment to deliver only the highest quality vaping products. We believe in providing each customer with a personalised service, tailored to their requirements, getting to know their preferences and being by their side every step of their vaping journey.
With all that in mind, you won’t be surprised that we only want the best team members who share our passion for a smoke-free life. Our team members receive bespoke training, the Mr Wicked Way, to give them all the knowledge required to become a brand ambassador, deliver excellent customer service through product demonstrations, advice and guidance.
Our Scarborough shop is partly a Totally Wicked e-cigarettes inside a large gift shop. So you would be required to work in the whole shop including the gifts etc so you will be covering all aspects of serving, cleaning, filling stock in all areas.
**- **A professional, motivated, enthusiastic and friendly manner to deliver excellent service and advice and network within the local community
- Customer facing experience within a retail or hospitality environment
- A willingness to keep up to date with, all our products.
- Excellent communication skills
- A positive approach to problem solving
- A commitment to being part of the team alongside the ability to work on your own initiative
- A desire to maintain the highest standards of store cleanliness, ensuring that our stores are always welcoming and inviting, as well as CO-vid safe.
- Be over 18 (due to nicotine sales)
- Experience of achieving sales targets and deadlines
- It would be useful to Be a vaper (or smoker with an interest in vaping) and have vaping experience (although full training will be provided)
**About us**
We have 4 shops around Yorkshire and are authorised Totally Wicked stockists. As such we are run like a Totally Wicked store however are independently owned & run by A Touch of Glass (Scarborough) Ltd. Shop locations: Scarborough, Bridlington, Driffield & Norton/Malton
**What we offer**:
- We are a company that cares about the happiness of our team and do our best to have a positive and happy working environment.
- Ongoing training and development
- Staff discount
- Pension scheme
**Wage TBC. Dependent on skills & experience.**
**TO APPLY;**
**Job Types**: Part-time, Permanent
Pay: £9.50-£11.50 per hour
Expected hours: No less than 12 per week
**Benefits**:
- Employee discount
Schedule:
- Day shift
Application question(s):
- Are you available to work weekends?
- Do you Vape or have any experience of it?
- Do you hold a full UK driving licence? If so would you be happy to occasionally cover at our other shops? (Milage allowance contribution)
- If you do not have a car/driving licence, would you be willing to cover at our other shops using public transport. We would help with travel costs.
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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