Head of Strategic Consulting

2 months ago

Southampton, United Kingdom Benefex Full time

**Who are Benefex?**

We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless but tangible interactions between employers and employees, **making work a rewarding place for every single one of us**. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.

**Why should you apply?**
- **Impact**: lead a function that represents a significant part of our customer base and revenue
- **Autonomy**: define our ways of working and how we deliver world class strategic consulting to our customers
- **Customers**: work with well known brands and shape how they provide an exceptional employee experience to their workforce
- **Progression**: grow the team and define the future structure of the department (this is just the beginning)
- **Top 10 Employer, Sunday Times Best Places to Work Awards**
- Work for a **profitable, fast-growing** **market leader **in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

**Great benefits**:
Competitive salary and quarterly bonus

Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month

**Role Overview**

Reporting into our VP of Customer Success, you will be responsible for managing our talented team of Strategic Consultants. Our Strategic Consulting team work closely with customers post-sales to shape how they get the most value out of our products and services. They ensure our solution is aligned with their business goals and designed to offer an exceptional employee experience to their workforce.

As Head of Strategic Consulting you will be responsible for the strategy, leadership and management of the function being targeted on revenue growth (upsell), NPS and customer engagement. This customer portfolio represents a significant part of our overall revenue, focused on our UK enterprise and mid market customers.

This is a newly formed team so you will play a critical role in defining best practices, our standard operating model, how we shape our propositions for customers and nurturing our talented team.

**Responsibilities/**
- To perform strategic planning for the Strategic Consultancy function including segmentation, model and capacity planning.
- To ensure the team meet the key target areas of: Growth, NPS and Customer Engagement.
- To drive best practice across the team, ensuring the team have the necessary tools, documentation and training needed for their roles.
- Provide line management support to all members within their delivery function, including 1-to-1s, performance management, support and advice, mentoring.
- Track and report to senior management on the effectiveness of their team, tracking success against individual and team OKRs.
- Produce a high-functioning team with a quality driven mindset, working closely with L&D to plug knowledge gaps.
- Manage and resolve escalations within their team.
- Conduct interviews.
- Involved in making pay review recommendations.

**What are we looking for?**
- Experience in leading consulting teams (10+ people) in the enterprise customer segment
- Evidence of defining, embedding and improving operating models and best practices for consulting teams
- A track record of developing consultants with a strategic mindset and obsession with providing an exceptional customer experience
- Experience shaping propositions for customers. Understanding market trends and customer needs, defining how we package products and services, and how the team position these with customers.
- Experience in either the Employee Benefits and Rewards space or working in B2B SaaS
- A continuous improvement mindset. Someone who will challenge the status quo; looks for ways to improve themselves and the team/department.
- Excellent interpersonal skills; comfortable communicating across all business functions and levels of seniority.
- Training and coaching experience; leading by example.
- Strong organisation and time management skills.
- Positive, growth mindset.
- Comfortable delegating tasks.

Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented an

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