Event Supervisor

8 months ago


Cheltenham, United Kingdom Cotswold Farm Park Full time

**Purpose of Role**
- To support the commercial manager in the growth and delivery of onsite events
- To provide excellent customer facing service, overseeing all front desk processes and operations to ensure a consistently high standard of service to all visitors within an event
- Liaise with Marketing Team to organise any temporary event interpretation or ensure that site wide event promotions and sales opportunities are maximised and that resources are provided to the teams (training, booking processes, product knowledge) to enable them to achieve sales targets.

**Principle Responsibilities**:
**Customer Facing**
- To be on site at the launch of new or special events to ensure smooth operating all systems for the team.
- To work within the team during our events to supervise and coach the team and identify ways in which to improve the visitor experience
- Ensure a high level of customer service is maintained across all of the event areas
- Continuously improve the customer journey experience from start to finish and seek to find efficiencies and improvements to processes where possible
- Keep the appearance and cleanliness of all front of house desks to a high standard and ensure staff training and processes are provided to help with this.
- Deal with customer queries promptly and professionally.

**Event Planning, Build and Breakdown**
- Assist the Commercial Manager with the planning and development of the event plan
- Assist with the event build programming, add creative input and working within the project plan
- Work within the project plan to deliver the event on time and to a high standard
- Create systems and process for breakdown and storage of equipment and props following an event
- Assist the Marketing Team with the transitions of onsite signage when changing between different events.

**Event Supervision**
- Maintain high presentation and delivery standards of all events
- Supervise events team throughout the session, be point of contact and always carry a radio.
- Ensure the team are aware of their responsibilities for the day, induct and train all team members including casual team members.
- The team are well presented in terms of standards of uniform and personal presentation
- Ensure the event jobs list is communicated and delegated effectively
- Ensure team members are working efficiently, independently and to high standards.
- All Health, Safety, SOP’s and PPE requirements are met
- Activity props and equipment are stored away safely and tidily between uses.
- Undertake any end of day EPOS, booking or financial processes.
- Organise any replenishment of stock or activity equipment ready for the next event.

INDFOH



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