Customer Service Advisor

1 week ago

Cramlington, United Kingdom Luggage-point Full time

An exciting opportunity has arisen to join a small but growing team at our Head Office in Cramlington, Northumberland. We are looking for a Customer Service Advisor with a strong focus on providing excellent customer service.

**What we offer our employees**:

- Company pension scheme
- Genuine career progression
- Full company training
- Staff discount scheme
- Employee discounts at a number of online/high street outlets
- Employee assistance program

Main Tasks and Responsibilities
- Manage and resolve customer complaints
- Provide customers with service information
- Enter new customer information into system & update existing customer information
- Provide shipping quotes
- Take payments
- Identify and escalate priority issues - route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures

**Education and Experience**
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Some experience in a call centre or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes

**Key Competencies**
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organisational skills - attention to detail, judgment, adaptability, team work, stress tolerance, resilience

**Location**:
Head Office, 39b Colbourne Crescent, Nelson Park Industrial Estate, Cramlington, NE23 1WB

37.5 hours per week

3 month contract with the possibility of an extension.

**Responsible To**:
Customer Service Lead, Business Manager and Company Directors - Working closely as a team to assist in service support for our Airport bases.

**Key Accountability**:

- To maximise support for Airport service enquiries.
- Delight customers by enhancing the customer experience.
- Delivery of Luggage-Point and Airport Passenger Service Level Agreements.

**Other Duties**:

- To carry out any duties as required in the first instance by supervisors in order to support the success of the business. Performance reviewed regularly against Management objectives and Key Performance Indicators.
- Required experience: Call centre experience preferred: 2 year

**Job Types**: Full-time, Contract

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- call centre: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

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