Level 3 Business Admin Apprentice

2 weeks ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

We are looking for a Level 3 Business Admin Apprentice to join our Team here at the Great Western Hospital.

An Apprenticeship is a fantastic opportunity for you to explore the NHS and to begin a journey which will provide an exciting and fulfilling career pathway. As a trust, our people’s strategy encourages development, confidence and ability to succeed in a workforce designed to deliver personalised and integrated services for local people.

You must be confident, an excellent communicator, and able to work with existing procedures and processes within the Team. You need an eye for detail and be able to work to tight deadlines. Customer Service experience would also be advantageous.

1. Working in an Administration team to efficiently undertake basic administration and clerical duties as directed.
2. Maintain strict confidentiality at all times and handle sensitive information.
4. Accurately enter data into software systems as appropriate andmaintain filing systems in line with organisational policies and procedures.
5. Use of office equipment including photocopier, laminating machine, scanner and binding machine to produce documents to a high standard.
7. Support the teams to maintain accurate, timely and legible records, to obtain and retrieve records as requested.
8. Answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner. To respond to face to face and telephone enquiries in a friendly, courteous and professional manner, recording any messages efficiently and passing them to the relevant member of staff in an appropriate and timely manner
9. Make telephone calls to obtain information, where necessary using an agreed list of questions and accurately recording responses.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity
1. Provide appropriate reception cover (if applicable) and provide excellent customer care to our service users meeting and greeting as required.
2. Liaise and interact with other users and colleagues as and when required in a professional manner to gain support with placements and careers events.
3. Attend and take part in team meetings and regular reviews with line manager etc. Attend meetings and participate in relevant training programmes as requested by the organisation.
4. Monitor stationary usage, notifying the appropriate member of staff when an order needs to be placed
5. Assist the team with the necessary arrangements for events run by the organisation.
6. Sign a learning contract with the training provider and adhere to the agreement.
7. Utilise Trust resources as effectively as possible.
8. Be a flexible and supportive member of the Administration Team.
9. Write the termly Early Years Careers newsletter.
10. Write minutes for meeting.
11. Liaise with local schools to offer support with mock interviews, careers fairs and assemblies..
12. Collect EDI data and make reports from this



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