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Team Leader

4 months ago

Clyst Honiton, United Kingdom LiveWest Full time

**About The Role**:
Are you an organised individual, with a passion for delivering excellent customer service? If so, we want to hear from you.

We are offering an exciting and fast paced opportunity to join the Planning Team, who, in the last year, scheduled 5,500 jobs classed as priority number 1 and 16,000 for responsive repairs - in which case, you should have forward thinking and problem solving skills.

As a Team Leader for our Mechanical & Electrical Planning team, you will be leading a team of Planners (schedulers), who are delivering an essential repairs and maintenance service within our Property Services inhouse maintenance team. You will work closely with our current M&E Planning Team Leader and D2D Planning Team Leader to deliver excellent customer service. You will be ensuring the team are maximising the efficient use of resources to enable repairs and compliance works, such as gas servicing and EICR’s, to be completed within the required timescales.

You will be monitoring and reporting on the progress of repairs and planned works, and will work collaboratively with colleagues across the business to ensure services are delivered in line with our strategic aims, values, policies, and operational standards.

To be considered for the role of M&E Planning Team Leader, you will:

- Have strong people management skills
- Have knowledge or experience in a customer repair role (social housing or other) (D)
- Have experience interpreting and analysing data
- Ideally have experience using resource scheduling software
- Be able to work under pressure and have a flexible and adaptable approach
- Be committed to the delivery of excellent customer service
- Be confident speaking to a wide range of customers, internally and externally in a sensitive and professional manner
- Be confident in making quick decisions
- Have the ability to multi-task and prioritise workload
- Be able to actively work to increase customer satisfaction and ensure achievement of agreed metrics
- Ability to deliver results whilst managing competing priorities in order to meet deadlines and deliver team performance and business objectives
- Experience in managing customer complaints through to resolution

**What we offer**:
- Discretionary Bonus scheme-
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave-
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum)-
- Lifestyle discounts portal and internal supplier discounts offer great savings-
- Defined Contribution pension scheme - employer contribution of 6% - 9%-
- Learning and Development including coaching and professional qualification support-
- Death in Service benefit (3 x salary)-
- Family Friendly policies-
- Employee Assistance Programme-
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs-
- Cycle to Work scheme-
- Car Benefit scheme-
- Volunteering days**About The Company**:
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.