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Reception Supervisor
3 months ago
**Job Ref**:BES5367
**Branch**:Marwell Hotel
**Location**:Marwell Hotel, Winchester
**Salary/Benefits**:Competitive Salary
**Contract type**:Permanent
**Hours**:Full Time
**Hours per week**:40
**Posted date**:05/05/2024
**Closing date**:04/06/2024
**Who are we?**
Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
**Join our exceptional team**
We are currently looking for exceptional people to join our team and have a great opportunity for a **Reception Supervisor**.
As the **Reception Supervisor** you will be expected to take responsibility for the reception function along with the reception team. You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.
**Key Responsibilities of the role**:
- Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
- To promote and maintain the professional profile of the Reception team.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
- Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
**Requirements of the role**:
- Proven experience in front office with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Strong communication and listening skills, excellent speaking, reading and writing skills
- Experience of using IT Systems on various platforms
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
Marwell Hotel is set on the fringes of the world-famous Marwell Wildlife Park. Here you’ll wake up to roaring tigers and chattering monkeys, surrounded by the mature wooded grounds adjoining the Wildlife Park.
The combination of great facilities, friendly service, woodland grounds and nearby attractions makes Marwell a favourite with families, as well as a great venue for business meetings and weddings.
Marwell Hotel offers the warmest of welcomes combined with a convenient location, 15 minutes from Winchester, Southampton and Eastleigh, half an hour from the New Forest and just an hour’s drive from London.
