Receptionist

**About us**

Whitstable Bay Vets is a small business in Whitstable which was established in the summer of 2016, the end result of many years of dreaming and planning. Owned and run by vets Adam and Vicky Scutt, every last aspect of the practice was designed by us to be welcoming and convenient. Our practice is fully equipped to provide comprehensive, high-quality care for the pets of Whitstable, Canterbury and the surrounding area..

We are looking for an experienced Receptionist to join our team
- The following skills would be a benefit but not necessary as full training will be provided. Please note this position is for Friday/Saturday and Sunday as core hours with optional overtime when needed on other days if short staffed.
- Familiarity with commonly used veterinary terms, drugs and operations - Good client care skills
- Competency in the use of the clinic computer and word processing systems - Up-to-date knowledge of clinic services and products
- Basic knowledge of cat, dog and rabbit anatomy and physiology
- Basic knowledge of common microorganisms and parasites
- Ability to give immediate animal first aid advice to clients
- To comply with all Health and Safety procedures to reduce the risk of incidents or accidents to members of the public or staff and to demonstrate an active awareness of H&S at work and actively participate in the management of H&S

Main duties
- Booking appointments
- Answering the telephone and taking phone messages
- Using the computer to administer client records
- Working knowledge of office equipment, its use and maintenance
- Advising clients on pet healthcare as per practice protocols
- Working knowledge of new products, medicines and services
- Advising on and selling pet products
- Dealing with client queries and problems
- Dealing with client account queries
- Cashing up
- Supporting bereaved clients
- Stocking display items in the waiting room
- Reminder administration for vaccinations and other preventive treatments - Scanning, copying and filing
- General cleanliness and tidiness of the surgery
- To manage all data relating to clients in accordance with Data protection legislation and confidentiality
- Any other duties that may reasonably be required to assist in the smooth running of the practice

**Job Type**: Part-time
Part-time hours: 15-20 per week

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Weekends only

Ability to commute/relocate:

- Whitstable: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 01/09/2023
Expected start date: 11/09/2023