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Service Coordinator
4 months ago
Service Coordinator at Automotive Repair Call Centre Based in Bradford Onsite Free Parking 25 days Holiday
**Your new company**Hays Business Support are currently working with a successful automotive organisation based in Bradford. This company are looking for a forward-thinking Customer Service professional to join their friendly team.
**Your new role**Within this role you will be required:
- To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
- To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
- To provide a guarantee of payment to the repairing workshop on behalf of the customer
- Continuously inform and keep all parties updated on the progress of each case
**What you'll need to succeed**
- A levels or equivalent ideally with a technical orientation
- Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
- Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
- Previous call centre experience is desirable
- Excellent communication skills with the ability to communicate at all levels
- High levels of accuracy and attention to detail
- Good IT knowledge and experience
- Geographical knowledge throughout UK (desirable)
**What you'll get in return**
25 Days Holiday
Onsite Free Parking
Pension Scheme
Complimentary Life Insurance
Plus More
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
