Service Advisor

3 weeks ago

Chester, United Kingdom Lookers Plc Full time

OTE: GBP £30,800.00/Yr. Overview:
**Chester Vauxhall / Kia**

**Contract type: Permanent, full-time**

**Working hours: (42) Monday to Friday 08:00 to 17:00 and alternate Saturdays 08:30 - 12:30**

**Salary: £30,800 OTE **(including £26,000 basic plus bonus)

Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. You'll need to be professional and approachable, demonstrating a friendly and empathetic manner, capable of dealing with difficult situations with confidence and assertiveness. You'll be knowledgeable and able to communicate effectively with all customers, explaining any vehicle repairs required and advising on timescales for the repairs.

You'll be required to liaise with the full Aftersales department in order to manage customer bookings efficiently. Up-selling parts, accessories and advising customers about warranty cover will form another aspect of this position.

Previous experience within a similar environment in the automotive industry would be a huge advantage, although we do provide full training and development opportunities for our Service Advisors through customer experience workshops. You will be joining a friendly and efficient Aftersales department where you will have support from the full team.

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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