![Westville Hotel](https://media.trabajo.org/img/noimg.jpg)
Head Receptionist
4 weeks ago
Head Receptionist (£10.50 to £11.50/hour depending on experience)
**Benefits**:
- All meals provided whilst on shift within the Hospitality outlets
- 20% discount on food throughout all hospitality outlets (up to 4 people)
- Employee of the month scheme with £250 monetary reward
- Refer a Friend scheme £100 (T&Cs apply)
- Staff events throughout the year
- Company Pension Scheme
- Competitive salary above minimum wage
- 28 Days holidays (pro-rata depending on hours worked)
- Progression for those looking a career in Hospitality
**SCOPE & GENERAL PURPOSE OF JOB**:
To ensure the smooth and efficient running of reception, to have a strong yield management focus for the hotel whilst managing the reception team to ensure the highest of standards are continually achieved by exceeding guest satisfaction at every opportunity.
**Tasks, Duties & Responsibilities**:
- Manage reception team to achieve their highest level of performance whilst encouraging development and providing training. Manage weekly rostering and reception recruitment.
- Develop and oversee processes and procedures such as Standard Operating Procedures.
- To continuously exceed customer expectations, always exceeding their needs and requirements.
- Ensure safe and secure working practices regarding the handling of cash, keys, and guest belongings.
- Ensure that you have an in-depth knowledge of your department product, being aware of the hotel facilities and have excellent local knowledge of the area satisfying guest(s) enquiries.
- To continuously promote sales within reception and across the hotel, up-selling at every opportunity.
- To deal with any guest’s complaints in a professional manner - logging, recording & following-up.
- To ensure all reservations are taken accurately, recording relevant details to ensure accurateness for billing purposes.
- Continually monitor and review room sales techniques and room sales opportunities, maximising revenue opportunities.
- Attend weekly meetings to report on reception performance, provide weekly stat reports.
- Personally support reception during key hours including lunch breaks by providing hands-on support.
**Job Types**: Full-time, Permanent
**Salary**: £10.50-£11.50 per hour
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Enniskillen: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Clerical: 1 year (required)
Work Location: One location
Reference ID: RJ/23/02/18
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