Nursing Support Advisor

5 months ago

Leeds, United Kingdom Optimum Medical Full time

**Nursing Support Advisor (non-clinical) - Leeds based.**

**Do you want to work for a vibrant company helping to improve healthcare around the UK? **We are currently seeking a highly motivated and organised individual to join our team as a Nursing Support Advisor. This non-clinical role will primarily focus on providing administrative and logístical support to a team of busy Urology nurses across the UK, as part of one of the fastest growing and exciting healthcare companies in the marketplace.

**Optimum Medical’s **vision is to build the most people focused healthcare company. We want to be the service and brand that people turn to whenever they need a medical device. We offer a range of products to the UK & International markets such as healthcare lubricants and urology products as well as having our exceptional patient care and home delivery service** Vyne, **in which this role will sit.** **We certainly don’t like to keep still** **here, and we strive to seek opportunities to **‘Constantly Create Better’** wherever we can.

As Nursing support Advisor, you will be responsible for providing a proficient and professional medical administration service to our team of busy field-based nurses and act as a point of contact for patient enquiries. Whilst offering outstanding customer service, this role will help remove a lot of the administrative burden on healthcare professionals that can slow them down from seeing those in need. This is a crucial new role, that is ideal for someone who has a keen desire to help patients and support healthcare professionals without the need for clinical experience.

**Role & Responsibilities**:

- To monitor the referrals inbox, adding referrals to our nurse system called MeDesk and tasking to the relevant nurse.
- To work with the customer care team as a liaison between them and the nurses to upload enquiries to MeDesk and send any clinical requests to the relevant nurse.
- To print and send out GP letters from the nurses via MeDesk.
- Taking customer calls and making call backs to help support the nurses and keep patients informed.
- Assist in coordinating and scheduling appointments, meetings, and travel arrangements for the Urology nursing team.
- Maintain accurate and up-to-date records of patient data, ensuring compliance with confidentiality and data protection regulations.
- Prepare and distribute relevant documentation, reports, and correspondence as necessary.
- Assist in the organisation and management of departmental resources, including supplies and equipment.
- Help organise training and nurse onboarding.

**Requirements**:

- A background in healthcare administration, nursing, or a related field is preferred.
- Friendly and caring personality with a ‘can do’ attitude and demonstrable customer service experience.
- Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
- Strong communication skills, both written and verbal, to facilitate effective interaction with team members, patients, and stakeholders.
- Attention to detail and the ability to maintain accurate records.
- An understanding of Urology or relevant clinical experience would be advantageous, but not essential.
- Ability to work from our Leeds head office Mon-Thurs with Fridays working from home.
- Familiar with MeDesk, RX web and/ or Netsuite would be advantageous but not essential as full training would be provided.

**Our offering**:
Our people, we know are the reason why we are successful. We are fast paced and hardworking, but we have lots of fun along the way and offer an environment geared towards recognition and reward.

The role comes with a full induction, ongoing training, and support with regular monthly catch ups & annual reviews. We also offer a companywide bonus scheme.

Salary will be dependent on experience, and we are happy to discuss this directly. In this role you will be office-based Monday - Thursday in Leeds (Free car parking) with the option to work from home on Fridays however we are open to discuss part-time or other flexible working options.

We have a wonderful values based, flexible and social culture at Optimum medical and we like to have regular social events and company gatherings. We offer 27 days holiday (FTE) plus bank holidays and the option to Buy & Sell up to 5 days in a year, plus a volunteer/charity day you can take each year too. We have a Health Cash Plan available which means you can claim cashback on healthcare & wellbeing treatments, free ‘perks’ with Perkbox, a wellbeing programme which includes live weekly workout classes with our own company personal trainer and a 24/7 confidential GP Anytime service and Employee Assistance line for all our employees. We have designated Mental Health first aiders and a Life Assurance (3x Salary) plus pension plan available to all.

**Our Values**:
**At Optimum Medical we LISTEN, we CREATE, we MAKE IT HAPPEN, we CARE and we HAVE FUN**

**Constantly creating bet

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