Senior Customer Success Executive

3 weeks ago


Whiteley, United Kingdom L3Harris Technologies Full time

Description:
**Job Title: Senior Customer Success Executive**

**Job Code: IMS20233001-96321**

**Job Location: UK - Whiteley - Hampshire**

**Applications will only be accepted from individuals who are eligible to live and work within the UK**

**Benefits**:

- Auto Enrolment pension scheme
- 25 days annual leave plus bank holidays
- Group Income Protection, Private Health Care and Life Assurance
- Employee Assistance Programme
- Discounts with cinemas, travel, major retailers, family days out and much more
- Hybrid working opportunities
- Free parking
- Cycle to Work scheme

**About the role**:
Working in the L3Harris Flight Data Services (FDS) customer success team, you will be responsible for developing strong customer relationships that promote retention and loyalty, improving customer lifetime value and reducing churn. You will ensure customers are successfully using the products and services they have purchased and upselling additional products and services from the product portfolio. Working with internal functions, you will ensure excellent customer service standards are maintained, going above and beyond to ensure customer satisfaction and retention.

**Day to day responsibilities will include (but not limited to)**:

- Managing incoming sales enquiries for our services and tracking them through to contract.
- Support Customer Success Manager with Customer Contact Plan.
- Act as the customer advocate
- Arrange and present online demonstrations for new sales and upselling products to existing customers
- Prepare and send sales proposals
- Responsible for the New Customer procedure and set-up.
- Assist with purchase orders, sales orders and quotations.
- Own CRM management ensuring all FDS customers are updated and Customer contact lists maintained
- Manage office supplies
- Action customer support tickets as required
- Support the setup of the L3Harris FDS Safety Seminar and Safety Initiatives
- Demonstrate and promote industry best practice
- Attend overseas travel for customer visits, industry conferences and exhibitions as required.
- Participate in Continuous Professional Development activities

**Knowledge, Skills and Qualifications**:

- Aviation industry related experience preferred
- Previous experience working for data provider or analytics company
- Proficient in Microsoft Offices, Virtual Conference tools (zoom) and Adobe Suite
- Knowledge and experience of CRM tools
- Understanding and anticipating customer needs
- Excellent communication and people management skills
- Attention to detail
- Resilient, creative and pro-active



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