Customer Services Assistant
2 weeks ago
**A1 Maintenance (Stroud) Ltd**
**Position: Customer Service Assistant**
This is a busy and varied role that looks after the front-line customer service function for our business - so a confident, diligent and professional approach is required.
**ABOUT THE ROLE**:
**Main Responsibilities**:
- To deliver excellent customer service.
- To effectively handle enquiries from new and existing clients.
- To participate in successful contract delivery in line with key performance indicators
- To support Customer Service colleagues and managers in delivering a great client experience.
**Skills and Competencies**:
- Strong Customer Service with a focus on putting the customer first.
- Good communication skills
- Good IT skills and experience of systems
- Great organisational and administration skills
- Strong problem solving ability and pride in finding a solution to any problem.
**Plus**:
- Work well as part of a small and collaborative team.
- Willing to use initiative whilst having full support from managers and colleagues.
- A positive ‘can do’ approach as there may be opportunities for progression if desired.
**OUTLINE TERMS OF EMPLOYMENT**
- Location: A1 Maintenance, Unit 21, Oldends Lane Industrial Estate, Stonehouse, GL10 3RQ
- Monday to Friday: 8:30am - 5:00 pm with 1 hour for lunch
**Plus**:
- 21 days paid holiday per year plus bank holidays.
- Job security in a long-established company.
- On-site parking.
- Profit bonus
- Private Healthcare Cash Plan
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£28,000.00 per year dependant on experience
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stonehouse: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer Service: 2 years (required)
Work Location: One location
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