Customer Services Representative

2 weeks ago


Stonehouse, United Kingdom Healthcare 21 Full time

Who we are?
As part of the Healthcare 21 Group, the Company also benefits from the scale and resources of an organisation comprising of 450+ healthcare industry specialists in Ireland, Northern Ireland, Great Britain, and Germany. We inspire and motivate our employees to act on improving patient outcomes by delivering the best and most innovative healthcare products to clinicians and caregivers.
Job snapshot
You will be at the heart of the management of breakdowns and planned service visits, from the initial 1st line response, allocation of work and billing. Ensuring that all customer requirements and expectations are met and exceeded, guaranteeing all response times are monitored, met and communicated.
The CSR will deliver customer service excellence to all stakeholders and our customers alike. This is a national desk support position covering all areas of the UK and Ireland. Customer organisations include NHS Hospitals, Private Hospitals, Universities, Government Departments and Medical Centres; important customer types where you will be required to manage daily interactions and maintain solid business relationships.

**Responsibilities**:
**Not limited to but will include**:
Manage Planned Preventive Maintenance (PPM) visit confirmations with our customers.
Build and maintain good working relationships with customers whilst maintaining a professional approach at all times.
Ensure that SAP and Outlook calendars are completed and show daily planned activities.
Complete all required SAP activities and any other administration functions in a timely fashion.
Maintain professional and timely communication with other departments within the company.
To prepare business reports to a very high level with methodical and accurate content.
Other aspects of the role include providing day to day support to the Managing Director and the Commercial and Technical Support Teams as required.
Any other ad-hoc duties that may be required.

Previous experience in a service support environment.
Knowledge of customer service principles and practices.
High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
Knowledge of SAP would also be beneficial

Very good communicator, in writing and verbally.
Experience with the Healthcare sector would be advantageous.

Who exceeds in this role?

**Top performers should be able to**:
Highly developed sense of integrity and commitment to customer satisfaction.
Customer focused with excellent attention to detail and accuracy.
Self-motivated individual with drive, enthusiasm, and commitment.
Ability to prioritise workload and work in a pressurised environment.
Strong organisational skills.
Problem analysis and problem-solving.
Adaptable and ability to work on own initiative.
Ability to work effectively with other departments and utilise a team approach to accomplish goals.
Flexible approach to all areas of the role.

What are some of the benefits of working at Xograph Healthcare?

Competitive salary and bonus structure
Fully expensed company vehicle
Lunch allowance
Employee Assistance Program
Pension, Life assurance & Permanent Health Insurance
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Engagement initiatives
Supportive colleagues to learn from and enjoy company social outings, parties, and events

We are proud to be an equal opportunity employer. At Xograph Healthcare we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.



  • Stonehouse, United Kingdom Healthcare 21 Full time

    Who we are? As part of the Healthcare 21 Group, the Company also benefits from the scale and resources of an organisation comprising of 450+ healthcare industry specialists in Ireland, Northern Ireland, Great Britain, and Germany. We inspire and motivate our employees to act on improving patient outcomes by delivering the best and most innovative healthcare...


  • Stonehouse, United Kingdom Adecco Full time

    Customer Service Manager Role purpose To lead and manage the customer service activities by talking to the customers as well as directing and overseeing team members. The team will always be looking to improve the customer experience at best solution to the business. This can be achieved throughgood planning and communication, the anticipation of customer...


  • Stonehouse, United Kingdom Acorn by Synergie Full time

    **Customer Service Coordinator** Permanent £26,000 - £30,000 PA Monday to Friday Based in Stonehouse We are currently working with an exciting client within the food industry who is looking for a Customer Service Coordinator to provide excellent service to all internal and external customers in a professional and timely manner. This role will include...


  • Stonehouse, United Kingdom Customade Full time

    Job Advert You may not of heard of **Customade** **Group** but with our combined brands we are the largest manufacturer and supplier of uPVC and aluminium windows, doors and roofs to trade customers in the UK. We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team in Stonehouse. We are not a...


  • Stonehouse, United Kingdom First Base Employment Ltd. Full time

    **Customer Service Export Coordinator** *** **Location: Stonehouse, Gloucestershire** **Hours: Fulltime | Permanent** **Salary: £24,000 - £40,000 per annum DOE** Our client is looking for a Customer Service Export Coordinator to ensure excellent customer service is provided across the full order process whilst providing detailed and accurate order...


  • Stonehouse, Plymouth, United Kingdom ABB Full time

    Field Service Engineer - PGATake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Stonehouse, Plymouth, United Kingdom ABB Full time

    Field Service Engineer – Measurement & Analytics ServiceTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Stonehouse, United Kingdom JUICE RECRUITMENT Full time

    Are you available immediately and seeking work in Stonehouse within any of the following disciplines; - Customer service - Reception - Administration/PA - Data entry - Warehouse - Telesales - Finance - HR If so, we would love you to represent Juice on a temporary basis. We work with a range of fantastic businesses across Cheltenham, Tewkesbury, Worcester,...


  • Stonehouse, United Kingdom Ernest Gordon Recruitment Limited Full time

    **Technical Support Engineer (Manufacturing)** **£37,000 - £41,000 DOE + **Mon-Fri Only + Onsite Parking + Benifits** **Stonehouse** Are you an experienced Technical Support Engineer looking for a new challenge? Or are you perhaps a Junior keen to progress and broaden your skillset? You will be joining a British Manufacturer who is a world leader, where...


  • Stonehouse, Gloucestershire, United Kingdom ABB Schweiz AG Full time

    Field Service Engineer - PGA Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Supply Chain Director

    2 weeks ago


    Stonehouse, United Kingdom Mundipharma Full time

    Are you the right applicant for this opportunity Find out by reading through the role overview below.Location:Predominantly remote with some occasional travels to the headquarters in Cambridge and 30% international travelJob type:PermanentAt Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves...

  • Supply Chain Director

    2 weeks ago


    Stonehouse, Plymouth, United Kingdom Mundipharma Full time

    Are you the right applicant for this opportunity Find out by reading through the role overview below.Location:Predominantly remote with some occasional travels to the headquarters in Cambridge and 30% international travelJob type:PermanentAt Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves...

  • Funeral Advisor

    1 month ago


    Stonehouse, United Kingdom Central England Co-operative Full time

    Location- STONEHOUSE - Department- Funeral - Advertising Salary- £11.39 per hour - Vacancy Type- Permanent - Hours Per Week- 21.5 - Company Name- FUNERAL - SOUTH **What will you be doing?**: *** Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear....


  • Stonehouse, United Kingdom Cotswold Energy Group Full time

    **We provide full training and previous sales experience or experience in the energy sector is not necessary.** Cotswold Energy Group is a leading supplier of renewable energy solutions, including; Air Source and Ground Source Heat Pumps, Heating Design and Energy Consultancy. Based in Stonehouse, our business was created in 2018 with a mission; to...


  • Stonehouse, United Kingdom Cotswold Energy Group Full time

    **We provide full training and previous sales experience or experience in the energy sector is not necessary.** Cotswold Energy Group is a leading supplier of renewable energy solutions, including; Air Source and Ground Source Heat Pumps, Heating Design and Energy Consultancy. Based in Stonehouse, our business was created in 2018 with a mission; to...

  • Real Estate Officer

    2 weeks ago


    Stonehouse, United Kingdom Voltalia Full time

    Real Estate Officer (GIS) M/F At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity...


  • Stonehouse, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Export Coordinator

    4 weeks ago


    Stonehouse, United Kingdom I2I Recruitment Full time

    Process customer orders accurately using the SAP system to facilitate smooth production and delivery processes. - Manage the end-to-end order process, ensuring positive customer engagement and satisfaction. - Maintain regular communication with customers to provide updates and address any concerns or inquiries. - Coordinate dispatch and delivery requirements...


  • Stonehouse, United Kingdom Jefferson Wells Full time

    **Role**: IT Onsite Support Technician **Location**: Stonehouse One of our long-standing global technology partners are look for an IT onsite support analyst, this is a great opportunity to join at an exciting time as they are leading within their field driving innovation within energy. As the Onsite Support Analyst, you will be responsible for serving as...


  • Stonehouse, United Kingdom Omega Resource Group Full time

    Senior Recruitment Consultant – Technical EngineeringApply fast, check the full description by scrolling below to find out the full requirements for this role.Here at Omega, we have a history of delivering the best talent. We are proud of our heritage, ambition and reputation, which is reflected in the long-standing relationships we have with both...