Customer Service Manager Online Retail

3 weeks ago


Witham, United Kingdom Top Job Recruitment Ltd Full time

Top Job Recruitment are looking for a Customer Service Manager for a company based in Witham.

The company is fast growing, has exciting prospects, and have recently moved to brand new premises in Witham. They are excited to offer a great opportunity for a dynamic, customer focused individual to take over our customer service team as a Custoemr ServiceManager.

As a Customer Service Manager you will handle and manage escalated customer feedback, ensuring the delivery of our complaint handling procedures acting as the first line of contact for customer queries. It will be essential to lead the customers experience,throughout the business, working to have the right resources, systems and processes in place to support exceptional customer service.

This will be whilst continually seeking opportunities through insight to improve our customer feedback KPI’s. The management and development of internal KPI’s. Our client is looking for a new member of the team to manage customer services and to drive thedepartment forward.

**Customer Service Manager Job Role**
- Degree in Business Administration or similar
- Report management
- Be highly self-motivated and well organised
- Excellent leadership and interpersonal skills
- Knowledge of 'eDesk’ and/or other customer support systems, would be an advantage
- To provide regular insights of headline issues and topics
- Ecommerce experience would be advantageous
- High attention to detail and critical thinking skills
- Be able to work under pressure and manage workloads effectively
- Previous experience within the Distribution/Retail sector
- A friendly, professional and positive demeanour
- Administrative support across the business where required

**Customer Service Manager Sought after but not essential skills**
- Bilingual customer support
- Magento 2 Experience
- Selling marketplace experience - eBay, ETSY, Onbuy and others.
- Amazon selling experience including the understanding of 'Amazon Metrics’ and 'Amazon account health dashboards’

*You must be flexible regarding day's and hours to help cover weekends*


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