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Customer Service/support Advisor

3 months ago

Cheddar, United Kingdom Riverside Recruitment Ltd Full time

**Office Customer Care Advisor/Administrator**

**Office location**:Cheddar, Somerset **Please Note company is relocating to Bridgwater July 2024 so if you are interested you must have the ability to relocate with the company and work in Bridgewater from July 2024.

**Full time, Permanent**

**Salary depending on experience**:£23,000 - £25,000K per Annum.

**Working hours**: 37.5 hours per week, Mon to Fri, between the hours of 8am to 5pm (8-4.30 and 8.30-5). With a 1-hour break per day.

**Hybrid working -** 2 days home and 3 days in the office ** Please note - All new staff must be able to work full time in the office at the start, whilst training.**

We are currently looking for an experienced Customer Service Advisor to join a well-established British Retail Manufacturing business who provides high quality products, fittings, and accessories across the globe. This role would be working as part of the Contracts/Specifications team within Customer service. The company is currently based in Cheddar, North Somerset. However, this company is relocating to Bridgwater, Somerset from July 2024.

**Job Responsibilities & Duties**
- Accurately assess, measure, and advise internal audience on stock situations to aid delivery on requirements.
- Manage the order cycle, processing in a timely and accurate manner using the ERP system, to include Order confirmation communication, monitor order status, communicating any issues/delays to customers.
- Dispatch orders as required to meet customers expected delivery dates.
- Follow up on stock queries/ investigation resolutions.
- Keep track of outstanding projects, to keep customer updated.
- Complaint management
- Organise and follow up on any appropriate action further to a customer query.
- Investigate and resolve invoice queries.
- Follow company processes and keep up to date with the Terms & Conditions and the Customers’ Contract Agreements
- Communicate effectively with customers in a professional and friendly manner.
- Identify opportunities to improve service and feedback on potential challenges and root cause analysis.

**Ideal Skills & Experience.**
- Strong Customer Service Skills
- Ability to work with cross-functional teams to deliver effective customer service.
- Strong oral and written communication skills.
- Problem solving & Analytical skills.
- Confident communicator and ability to build rapport, verbal and written to negotiate smoothly and efficiently with customers and the team.
- Ability to multi-task and prioritise workload.
- Organised and efficient
- Ability to work both on your own initiative and as part of the existing team.
- High attention to detail
- Working under pressure to meet dispatch demands.
- A calm and professional approach to all correspondence with customers and colleagues.

**Package offered**:
33 days holiday including bank holidays - increases with length of service, Company Pension, Employee discount, Wellness programme, Hybrid working (3 days in office, 2 at home) - Offered after training, Sick Pay, Onsite Parking, Life insurance, Company events, Cycle to work scheme, Profit sharing, Referral programme.

Riverside Recruitment are acting as an employment agency in relation to this vacancy.

INDPERM

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- What is your notice period?
- Are you happy to start work based in Cheddar, Somerset and then to relocate with the company, when they move to Bridgwater, Somerset in July 2024?
- Have you worked within a office setting previously?

**Experience**:

- Customer Support/Care/Service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person