Senior Complaints Officer
4 months ago
3 days office working
Investigating escalated and complex complaints (stage 2 and Ombudsman)
Carrying out detailed investigations, with robust and evidenced based conclusions and remedies.
Identifying and tracking commitments and learning opportunities.
Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps.
Escalating issues of non-compliance.
The council’s Housing Services are high profile and vital to maintaining and enhancing the city council’s reputation.
The post holder will play a vital part in helping to support the team manage and respond to complaints.
Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative
Rate: £24.53 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
Pay: £24.53 per hour
Expected hours: 36 per week
Schedule:
- Monday to Friday
**Experience**:
- complaints: 1 year (preferred)
Work Location: In person
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