Service Support Officer

4 weeks ago

Exeter, United Kingdom Devon County Council Full time

**Permanent**
**Full time 37 hours per week**

Are you looking for a role where you make a difference? Are you looking to be part of a flexible and supportive team? Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others? Are you looking to work in an organisation where you are valued and provided with an attractive benefits package? If the answer is yes, then we have an exciting opportunity for you

**We are currently looking for a Service Support Officer to join our Business Support Team working to support Disabled Childrens Service Children’s Social Care.**

**Why come and work for Devon County Council?**
- Good rates of pay, Grade D: £22,369 - £24,496
- Flexibility with working hours and agile working locations
- Excellent health & wellbeing culture within the organisation
- Excellent employee discount scheme - ‘Devon Discounts’ - Accommodation, Food & Drink, Leisure & Transport and more
- Cycle to Work Scheme
- Excellent ongoing internal learning, development & training opportunities
- Peninsula Pension scheme membership
- 25 days annual leave (plus bank holidays) - rising to 30 days after 5 years’ service. (pro rata for PT staff)
- Employee Assistance Programme
- Opportunities for promotion and progression within the organisation

**What skills & qualities we need from you?**:

- Able to use a laptop (TEAMS/Outlook/Calendars/Microsoft Edge/Excel/Word). Basic Training will be provided.
- Positive & enthusiastic attitude towards learning and supporting your colleagues.
- Sense of humour.
- Some experience of note taking (typed) at meetings or willingness to learn the task.
- Good communication skills & the ability to build good working relationships with team members and wider colleagues.
- Ability to plan workload for the day and be adaptable when service needs might change.
- Ability to think on your feet and work with colleagues to resolve problems.
- Remain calm and resilient under pressure.

**What key tasks/responsibilities will the role involve**:

- You will be using a laptop and various internal systems and Microsoft packages to conduct your role.
- You will be working in an ‘agile’ way - some home working and some office-based work.
- Supporting before/during/after Legal Planning meetings in terms of administration.
- Note taking at a variety of virtual TEAMS meetings (typed).
- Uploading/downloading evidence to/from internal systems.
- Inputting data into spreadsheet/word documents.
- Supporting other administrative staff with office operations.
- Supporting with Subject Access Requests/Police Search requests.
- Providing direct support to Area Managers/Team Managers.

Interviews will be held virtually via TEAMS (you will need access to a laptop/computer with webcam & microphone).
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- Happy to Talk Flexible Working.
- For more information about Working for Devon please visit our Working for Devon page.
- This role requires a DBS disclosure.

**Job Types**: Full-time, Permanent

**Salary**: £22,369.00-£24,496.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime

Schedule:

- Flexitime

Work Location: In person

Reference ID: REQ004626

Flextime

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