Service Charge Officer

2 weeks ago

Caerphilly, United Kingdom United Welsh Full time

**Information Pack**

**Service Charge Officer**

We **build** homes, **create** communities and **transform** lives

**Alternative formats**

If you require this document in an alternative format, such as large print or a white or coloured background, please contact our Communications team.

**2**

**Contents**

1 About Us
3 Job Profile
4 Key Accountabilities
5 Personal Requirements
6 Terms and Conditions
7 Additional Benefits
8 How to apply

**About Us**

United Welsh is an award
- with a range of partners including local winning not-for-profit and national government and the NHS to give people choice; tackling poverty, organisation providing homes improving wellbeing and playing our and related services in South part in ending homelessness.

Wales. We are passionate The United Welsh Group also incorporates our subsidiary Celtic about building homes, Horizons Ltd which, in partnership, creating communities and looks after all our property services, transforming lives. and Harmoni Homes Ltd, which builds affordable homes and homes for sale.

We look after over **6,300 homes** for people across **11 local authority areas**, We are also developing a new social and our services help thousands more enterprise, Celtic Offsite, that will in our communities. manufacture low carbon homes and support the local economy to thrive.
Helping people to live happily and in good health is important to us, and we With almost **400 employees** and a are proud to have been named fifth turnover of over £40m, we are an best landlord in the UK. ambitious organisation with a strong sense of social purpose.
We have a new building programme that is worth around **£35m** each year Life at United Welsh centres around and in the next five years, we intend our culture. We live by our values to build **1,300 more homes**. We are which connect us and inspire us, ambitious about how we can help guiding our strategies as well as the people to live their best lives, working decisions we make day to day.

**1**

**About Us**

**United Welsh**

**Harmoni**
**Celtic Horizons**

**Homes Ltd**
**Ltd**

Developing Homes for
United Welsh

**Celtic Celtic**
**Horizons Offsite**

Asset Timber Frame
Management Factory

The Celtic
Horizons Asset
Management service for
United Welsh is delivered in partnership with
Mears Ltd

**2**

**Job Profile**

**Service Charge Officer**
**Reporting to**
Service Charge Lead

**Broad purpose of the post**
We are recruiting a Service Charge Officer to provide an efficient, high quality and professional service for the administration of service charges across the organisation.

This role will involve managing all relevant costs and financial services, and ensuring service charge financial data is maintained and up to date. We’re looking for someone with excellent numerical, analytical and interpersonal skills and a positive and innovative approach to problem solving.

**3**

**Key Accountabilities**
- To prepare and manage service charge budgets across all tenures.
- To maintain and update service charge information across all tenures.
- To ensure service charges are budgeted and charged fairly and in accordance with relevant legislation, regulatory requirements, and good practice.
- To assist in the preparation of service charge calculations for new schemes.
- To monitor and forecast monthly income and costs against budget.
- To identify potential overspends and liaise with relevant staff to remedy.
- To identify and resolve areas of inconsistency in costs and apportionment of costs.
- To liaise with Celtic Horizons to ensure costs are correctly calculated, allocated and received in a timely manner.
- To liaise with relevant departments when issues are identified and keep accurate records of progress.
- To assist the income team when required.

**4**

**Personal Requirements**

**Essential Desirable**
- Excellent problem-solving, strong **Experience working for a housing organisational skills and the ability association or within a similar to prioritise your workload. sector.**:

- The ability to work on your own Experience in the estimating, initiative with minimum supervision calculating, budgeting, accounting and able to deal with changing and management of service priorities to suit business needs. charges.
- Good interpersonal and customer **Knowledge of the full Office 365 service skills. suite.**:

- Ability to find innovative solutions Advanced knowledge of housing to improve overall performance and and finance systems. deliver identified improvements.
- Accountancy or similar qualification.
- Ability to produce statistical reports and information in a wide variety of **Up-to-date knowledge of service formats. charges and related legislation(including s.20).**:

- Ability to analyse and interpret complex data.
- Advanced level knowledge of Excel.
- Excellent numeracy skills, with experience of using and working with financial data.
- Strong customer focus, ensuring customers needs are central to decisions

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