Service Lead

3 weeks ago

Bristol, United Kingdom GP Care UK Full time

**Job Title**: Service Lead - Urology Service

**Reports to**: Head of Operations

**Accountable to**: Director of Service Delivery

**Closing Date**:6th March 2024

**Interviews to be held**:w/c 18th March 2024 at Aztec West Business Park

**GP Care**

GP Care works in collaboration with the NHS and partner organisations to provide a range of diagnostic and treatment services within the South West Region. We employ a range of health care and support staff including Sonographers; Nurses; Vascular Scientists and Health Care Assistants and a range of corporate support staff. We have sub-contract arrangements for Consultant Urologists to provide medical input to our services.

**Job Purpose**

To support the day to day operational management of community urology services across the different ICBs, ensuring smooth delivery of patient care in community clinic locations. The postholder will work with the Director of Service Delivery, Head of Operations and the wider team liaising with commissioners to deliver on NHS contract requirements, maintaining optimal clinic capacity and achieving key performance indicators (KPIs). The Service Lead will assist with the delivery of specific project work and the growth and development of new services as identified.

The role involves working collaboratively with other service leads and the clinical teams to ensure they are supported within the community setting. The post holder will maintain excellent communications and relationships with internal (colleagues, clinicians, managers, directors) and external (Commissioners, sub-contracted staff, patients and GP practice and hospital staff) stakeholders.

**Key Responsibilities**

**Role Specific**
- With, and supported by the Head of Operations ensure effective operational service delivery for urology, understanding and reviewing patient pathways across different ICBs, with a focus on high quality safe patient care.
- Role model professionalism and the values of GP Care.
- **Attend daily morning briefs/ other operational meetings** giving an update on urology service both immediate and over the coming days / weeks, highlighting risks and mitigations
- **Work closely with logistics, patient support team (PST), clinical and service leads** on the wider service delivery and development on a daily and forward planning basis, considering innovations, efficiencies, environmental sustainability and safety
- Ensuring **records are maintained and activity is collected** in a timely and effective way. Identify and implement improvements in information recording and reporting processes in line with quality, performance indicators and GDPR.
- Working with the performance team, monitor and manage performance against **KPI’s** and agreed standards, mitigating risks / issues and ensuring effective escalation of issues where required. **Present updates to the relevant Committees.**
- With the Head of Operations and Director support, represent the urology service at **Contract Review Meetings** (CRMs) with NHS Commissioners
- Identification and management of risks / issues.
- **Working with Head of Patient Safety and Quality Improvement (PSQI**) in the management of incidents/issues/complaints/concerns including implementing lessons learnt
- Clinical and operational **audit/ appropriate data analysis,** interpretation and service improvement
- **Budgetary** management, including engagement in annual budget setting and regular forecasting
- **Sub-contractor liaison** and management
- **With clinical leads undertake clinic visits and premises reviews**, undertaking risk assessments and providing premises management for delivery of clinical operations
- Play an active role in **relevant service improvement**, research and projects and contribute to the wider project agenda.
- Lead for **GP contact/queries** in relation to urology services in liaison with appropriate clinical staff, escalating as required.
- Proactive **involvement in defining workforce requirements** to support service delivery and involvement in recruitment and retention.
- **Demand and capacity** planning and delivery.
- Proactive engagement in GP Care’s **Leadership Forum** to support personal development and contribute to colleagues' leadership development and peer support
- Contribute to **growth of services** in line with GP Care’s strategic aims.
- Provide effective **leadership to the services** and team, maintaining morale and motivation.
- Ensure **staff line managed** receive regular supervision and appraisal and support, including health and wellbeing and reasonable adjustments.
- Maintain an **understanding of systems** used in urology service delivery, identifying and implementing improvements including **innovative use of IT systems**
- Review **existing pathways** and update as appropriate, ensuring clear communication with all stakeholders

**Governance**
- Work closely with the Head of PSQI and Head of Operations to develop and maintain the governance plan

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