Telephony Advisor
2 days ago
Bailey Employment Services are recruiting Telephony Advisors for our prestigious client based in Pendeford.
**The Position**:
As a Telephony Advisor you will be part of a specialist team sitting within technical help desk area supporting business/ commercial clients in a banking environment. You will be responsible for troubleshooting technical issues within the online platform and taking high volume calls. You’ll be dealing with customer issues relating to their online banking, working in a fast-paced environment and able to cope and adapt to change.
This is an excellent opportunity to join a well established high profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years.
Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations.
Our client has been named on The Times' list of Top 50 Employers for Women for the sixth consecutive year, and named the World's Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.
**Hours of work**: 35 hours per week Operating hours between 0800 - 1800 8 hour shifts No weekend work
**Benefits & Requirements**:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
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