Administrator Marketing
1 week ago
You will likely be:
- Confident in your knowledge of digital marketing and know what good customer service looks like.
- Experienced in Office 365
- Organised
- Excellent verbal and written communication
You will certainly be:
- Happy working alone or within a team
- Competent on the phone
- Good time management
- Able to enter data accurately and consistently
- Review and update data to meet deadlines and targets
- Review service performance
- Monitor and report on performance data
You will most certainly not be:
- Closed and defensive
- Be afraid to try new ways of working
Key Tasks & Responsibilities:
- Create digital ads and use Google analytics to improve ad performance.
- Monitor the RG Website and send out regular posts on the website and the company intranet.
- To monitor RGs social media presence by keeping track of reviews and sharing them with the company and introducers as well as on social media platforms
- To coordinate RGs management team’s social media post requirements by setting up reminders and collecting items to post
- To liaise with any introducers or agent regarding referrals and their agreements
- To log customer service issues and forward them to the relevant team member
- To respond in an appropriate manner to customer requests
- To send reminders to team members and to monitor any outstanding tasks relating to a customer’s complaint log
- Monthly commission calculations, invoicing, and reports
- To support the customer service manager in all areas as required
- To support the marketing manager in all areas as required
- Work closely with the Marketing and Customer Services Director
**Salary**: From £18,600.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sidcup, DA15 7EJ: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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