Housing Support Officer

2 weeks ago


Harlow, United Kingdom Reed Business Support Full time

We are looking for an enthusiastic individual with a passion for helping people in need, to join a Not-for-profit organisation based in Harlow who support people with housing related issues, which may include understanding and budgeting their tenancies andrent requirements through to adapting to independent living.

This will be achieved by assisting and encouraging customers to meet their personalised housing plans and helping them to access support from a wide range of agencies.

**Key Duties will include**:

- To carry out Personal Housing Plans and Risk assessments
- To support clients in meeting their set goals set in accordance to their Personal Housing Plans
- To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently
- To provide support and advice to vulnerable people to enable them to manage their tenancies
- To assist clients in reporting repairs
- To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs
- Provide support on budgeting, maximizing income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
- Working with a range of agencies to promote health and wellbeing, including harm reduction to reduce the impact of risky behaviours such as alcohol and/or drugs misuse
- To sign post clients to specialist organization
- To liaise with colleagues and other partners in event of tenancy breakdown
- To maintain accurate Arthur records
- To record and report safeguarding concerns
- To attend multi-agency meetings to promote the needs of clients
- To refer clients to Resettlement Housing Officer in the event of tenancy breakdown
- To carry out regular planned visits in order to maintain the support service for tenants
- To provide monthly statistics
- To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
- To stand in for other team members as and when required



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