Administrator

2 months ago

Scarborough, United Kingdom Brook Square Surgery Full time

**IntraHealth**

**PERSON SPECIFICATION -ADMINISTRATOR**

**Category Essential Desirable**

**Education ** **Level 2 in English and Math's**

**Experience ** **Experience working in an ** Experience working on Clinical Computer receptionist/administrative role systems

**Attitudes ** **Capacity to work calmly under pressure and to deadlines**
- Conscientious
- Attention to detail
- Self-starter
- Flexible and proactive attitude
- Enthusiasm for the role
- Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
- Able to work as part of a team

**Skills and ** **Effective communicator, with the ** Demonstrate an understanding of the data
**Abilities **ability to liaise appropriately at all protection act and patient confidentiality,
levels clinical and information governance and
- Proficient in the use of computerised Caldicott requirements. systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
- Demonstrable team working skills
- Very good interpersonal skills

**JOB DESCRIPTION - ADMINISTRATOR**

**Job Title**:ADMINISTRATOR

**Responsible to**:PRACTICE MANAGER

**Place of Work**:Brook Square Surgery

**Job Summary**
- To support a high standard of patient service.
- To have thorough knowledge of practice procedures and to work in accordance of written protocols.
- Provide general assistance to the practice team to both clinical and nonclinical.
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Deal with external agencies such as other practices, secondary care and 3rd party organisations as required.
- To ensure the provision of a high-quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
- Undertake administration duties applicable to the medical practice as appropriate to the role.

**Duties and Responsibilities**

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

**Communication**

**Delivering a quality service**

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patient’s needs
- Effectively manage own time, workload and resources

Core Competencies

**Technical Competencies**
- Competent at word, excel etc.
- Attention to accuracy

**Management Competencies**

1. Teamwork
2. Flexibility
3. Achievement Motivation
4. Risk Awareness
5. Health & Safety Awareness

**Personal/professional Development**
- Participate in training programmes as part of your personal and professional development
- Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

**Managing Tasks / Projects**
- Ensuring tasks and duties are performed within clearly defined time quality standards

**Managing Information / Data**
- Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate.

**Communications**
- High level of verbal and written communication skills
- Information sharing with other professionals

**Confidentiality and data protection**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded a

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