Customer Service Advisor

3 weeks ago


Bedminster, United Kingdom jamesb@projectstart.co.uk Full time

You will work as part of the Consumer Sales team supporting the delivery of excellent customer service to our customers and ensuring that orders are processed efficiently, and deliveries made on time.

**This role will include**:

- Answering inbound customer calls for a prestige garden structures brand,
- To assist and support the sales teams in managing customers
- Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner and in support of other departments at busy periods
- Providing a key link between the Sales, Customer Service, and Dispatch Teams to ensure excellent levels of customer service are maintained.
- Liaising with courier services, troubleshooting where required.
- Taking responsibility for the administration and filing of any related paperwork.
- Previous customer service experience in an office environment
- Experience with MS Office software, especially Excel, Word and Outlook and database experience
- Strong attention to detail
- Good "business" communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
- A professional telephone manner
- A flexible and hands-on approach to working in a team and individually.

Full training will be given so attitude is as important as experience - if you like to work in a hands on role and are committed to getting the job done we can offer:

- Private Health Scheme
- 24/4 GP Service
- Wellbeing Programme inc. online fitness and relaxation classes
- Discount vouchers for high street stores, cinema and food outlets
- Onsite Parking
- Cycle to work scheme
- Staff events
- Opportunity to develop within the company

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Office based Customer service: 1 year (preferred)

Work Location: In person



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