IT Support Analyst
5 days ago
**IT Support Analyst**
Preston, Lancashire
**Salary**: up to £30,000 + £1,500 signing-on bonus & shift allowance
We are currently looking for an IT Support Shift Analyst to join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for a multitude of secureclients within the Hub.
**The responsibilities will include**:
- Manage and resolve service impacting incidents
- Develop own skills to reduce Mean
- time -to
- resolve; avoid passing cases to other resolver groups
- Work closely with iSolve to identify and implement automation
- Assist the Service Desk during busy periods
- Proactive management of events from event management tool daily reports
- Escalation of critical events to the command centre technical groups and shift commanders
- Feed into the continual service improvement process by identifying changes and improvements to event configuration
- Maintain service CMDB information to accurately report service impact for triggered events and incidents
**Essential Skills**:
- Previous experience in a similar role
- Knowledge of Windows 10 operating system and associated technologies
- Hardware and Software fault diagnosis skills and troubleshooting
- Excellent customer service skills
- Ability to achieve SC security clearance
**Desirable Skills**:
- Monitoring Tools
- Ticketing Tools - ServiceNow ideally but not critical
- VMware vCenter
- Windows Server
- RedHat
- Windows Desktop
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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