Branch Support Advisor
4 weeks ago
**About Drivalia UK Ltd**
We currently operate over 20 rental locations across the UK. Our head office is based in Slough. At Drivalia, our people work hard to deliver exceptional customer service. Under new ownership we aim to be better than ever.
We are working hard on fostering an environment where our employees are treated with the upmost dignity and respect. We want to provide an environment where they can develop their skills, gain great experience, have opportunities for development, and be recognised for their hard work, dedication, and achievement.
**This Role**:
This role will be a full time role of 45 hours to support Drivalia customers and its network of branches across UK.
The role is very varied within a team that is highly motivated to achieve its aims, we are at critical point in growth cycle and are looking for individuals who want to excel in their chosen field all the support that is required for this is on hand provided through training and mentorship.
**Main Duties**
- Taking calls from internal and external customers
- Maintain the Drivalia system with up-to-date hire status
- Provide Branches with information to enable informative decisions on hiring
- Handling and forwarding issues to the appropriate team
- Responsibility for handling vehicle breakdowns during hire
- Raising charges when required
- Ordering supplies for branches
- Reporting significant issues to Branch Support Supervisor
- Ability to work unsupervised / under own initiative
- Any other tasks as required.
**Qualifications / Experience**
- PC literate
- An interest in or knowledge of cars/vehicles would benefit
- Fluency in more than one language (in additional to excellent English) would be advantageous
**The advert is for a permanent position but zero hour contract is also a possibility.**
**Weekend hours will be paid at £10.92 per hour.**
**Job Types**: Full-time, Permanent
**Salary**: From £24,383.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- Call Centre: 1 year (preferred)
- Complaint handling: 1 year (preferred)
- Telecommunication: 1 year (preferred)
Work Location: One location
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