Customer Implant

WS Transportation has a great opportunity for a Customer Implant to join our dynamic team in Lutterworth. As a Customer Implant, you will play a pivotal role in delivering excellence. You'll be driven by perfection and self-motivated to consistently uphold the highest standards.

**Key Accountabilities**:

- Accurate importation of all customer work into the system.
- Monitor and support drivers to ensure timely collection and delivery of all loads.
- Proactively communicate with customers to keep them informed about their shipments.
- Accurately rate all jobs.
- Maintain management system through consistent housekeeping practices.
- Ensure timely submissions of proof of deliveries to head office.
- Act as driver liaison for driver enquires.
- Work in collaboration with our planning team to ensure our customers receive the best service possible.
- Respond to customer enquiries promptly and effectively, demonstrating a commitment to exceptional service and satisfaction.
- Optimise load arrangements to enhance efficiency.

**Knowledge, Skills and Experience**:

- Previous experience of working as a customer implant.
- Knowledge of tachograph regulations.
- Able to organise workloads methodically.
- Excellent interpersonal skills including natural ability to build strong relationships.
- Self-motivated and able to work to set deadlines without supervision.
- IT Literate including Microsoft word, excel and outlook.
- Working knowledge of WTD and EU Drivers Hours (Essential)
- CPC National Qualification (Desirable)

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person