IT Systems Specialist

3 weeks ago

Dartford, United Kingdom Premier Recruitment Group Full time

Premier Recruitment Group is working on behalf of prestigious client who is looking for**IT Systems Specialist** in Dartford. This is full time contract for 6-12 months with a view of going permanent.

**Position Description

The Service Desk team are the first point of contact for the business. You will be responsible for initial troubleshooting and documenting findings in a logical and thorough manner. Making sure all company's IT policies are strictly adhered to and information/issuesare shared or escalated within the IT Team when necessary.

**Education Requirements**
- Good level of secondary education
- Recognised industry certification(s)

**Primary Position Responsibilities**
- Provides overall support for IT related issues during normal business hours (8am to 4pm, 9am-5pm).
- Installation and maintenance of personal computers, printers, and mobile devices support including iPhone.
- Observe the confidentiality of any data or text encountered while dealing with support problems.
- General understanding of the configuration and management of the client network and Windows Server infrastructure.
- Assist users in making more effective use of desktop systems and mobile devices while investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
- Maintains individual technical expertise in the rapidly changing technology.
- Performs special projects as deemed necessary by the IT team.
- Look for innovative ideas / areas to help the Service Desk team become more efficient
- Create and follow change control processes as required
- Update internal Knowledge Base system
- Work closely with all parts of the IT Team making sure to follow defined policy and procedure.

**Position Requirements**
- Understanding of Windows Desktop Operating Systems (Windows 10 )
- Understanding of Microsoft Office Suite
- Understanding of Desktop/Laptop computer hardware.
- Basic understanding of Networking technologies
- Strong Oral and Written communications skills
- Strong technical acumen to quickly ascertain new technologies and techniques.
- Ability to communicate effectively dealing with internal and external customers and vendors.
- Ability to be in the office out of standard hours if required
- Ability to travel to remote offices if required
- Must be flexible to work over the 7.5 hour days when required.

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