Operations Specialist

4 months ago

Hersham, United Kingdom SSC Perfumes & Cosmetics Full time

**Position**:
POSITION: OPERATIONS SPECIALIST - ALLOCATION AND FREE GOODS
DEPARTMENT: Operations
LOCATION: Hersham Office

PURPOSE OF THE ROLE
To work closely with the Marketing and Supply teams to ensure all Launch and Sample orders are managed and processed on time within agreed SLAs.
- MAIN RESPONSIBILITIES
Launch Management POSM/Free Goods Orders
- To be the main point of contact for UK and EIRE launch and order planning for POSM and free goods
- To help ensure the successful implementation of all launch activities so that all on counter dates are met
- Monitoring Aurora to ensure Launches are processed in line with on counter dates
- Work closely with the Supply team to ensure orders and matrixes are uploaded into Aurora in the agreed time frame
- To clearly communicate the status of, and manage solutions for, launch management, distribution management, shortage reports, and any logístical constraints for POSM
- Any ad-hoc duties as required
- Account Management
- Manage POSM/Free Goods fulfilment within PCD and communicate to relevant stakeholders
- Create and maintain yearly launch tracker to present to relevant stakeholders
- Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
- Respond to all queries and issues related to POSM/Free goods post fulfilment
- To clearly communicate the status of and manage all POSM/Free goods launch orders internally and externally to retailers
- To exclusively manage all Ireland based retail and POSM orders
- Logistics Management
- Coordinate shipping requests with distribution Milton Keynes
- Act as a liaison between distribution centre in Milton Keynes, transport partners, the customer and Supply and marketing teams
- Prepare all operational reports concerning demand activities for Launch orders
- To communicate the order flow status to the customer and subsequently onto all relevant business stakeholders as necessary
- Internal Collaboration
- Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
- Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department

**Profile**:
PERSONAL SPECIFICATION

Key Competencies
- Excellent written and verbal communication skills
- Action orientated and proactive
- Results driven
- Ability to prioritise, and effective time management skills
- Adaptable, with great problem solving skills
- Quick thinking, supportive and calm under pressure
- 2-3 years customer service experience in a fast paced environment
- Technical skills
- Proficient in SAP
- French or Italian language skills advantageous

**Additional information**:
POSITION WITHIN THE ORGANISATION
Reports To: Senior Operations Specialist - Retail

Internal:
Sales - PCD
Marketing - PCD
SSC - Operations
SSC - Finance
IT Team

External:
Logistic Suppliers
Customers - Internal and Retail
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