Customer Service Advisor
3 days ago
Customer Service Advisor - Specialist Business
Staines, Middlesex (TW18 3DZ)
£23,500 basic salary
Permanent - Full time 37.5 hours per week
Shifts between 8am - 6pm Mon-Fri, 1 in 4 Saturdays 8am - 1pm
JOIN OUR HEALTHCARE HEROES
Bupa is the UK’s biggest health insurance provider. We are a family of thousands. Brave, committed and compassionate people, all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.
Why Bupa?
Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.
Our people are our biggest asset. So, we provide a package of benefits that supports them in finding a work-life balance to ensure their mental and physical wellbeing.
We offer Hybrid working so once you have completed your initial training and are competent in your role your giving you the freedom to work from home and maintain a great work life balance.
As a Customer Service Advisor, you’ll enjoy an attractive range of benefits, including:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions
- Various other benefits and online discounts
- Free local parking and access to a season ticket loan for public transport
- Hybrid working, giving you the freedom to maintain a great work-life balance
You will also have the opportunity to enrol onto our Customer Service Apprenticeship scheme. Which is a great way to gain industry-recognised qualifications, whether you’re taking the first steps in a new role, or you're ready to make your next move and need a further, advanced qualification. You could even gain a Master's degree.
What you’ll do
- Support Bupa Dental & Cash Plan customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience
- Support our customers understanding their policy coverage and claiming journey, responding with empathy at all times
- Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
- Maintain high professional standards at all times and abide by all regulatory requirements
What you’ll bring
A successful Customer Service Advisor will need:
- Great listening and communication skills with the ability to respond with empathy
- A mix of flexibility and resilience to deal with a variety of enquiries
- Confidence using a PC and the ability to multitask
- An enthusiastic, positive attitude with a real desire to help others
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process, to anyone that needs them.
Time Type:
Full time
**Location**:
Staines - Willow House
Management Level / Comp Grade:
A - Operational - Individual Contributor
Time Type:
Full time
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