Tenancy Support Officer

3 weeks ago

Loughborough, United Kingdom BRACKENBERRY INTERIMS Full time

We are working closely alongside a Local Authority in **Charnwood** to assist with the appointment of a **Tenancy and Estate Management Officer**, on a **2-month contract**, highly likely to be extended at clients discretion.

**Summary**:

- To play a key role in ensuring the Council achieves its vision and business objectives in line with the Corporate Strategy
- To ensure that customers are at the heart of all services.
- To demonstrate a commitment to the development and implementation of the Councils involvement frameworks.
- To be an active participant within the Landlord Services Team and provide a high quality tenancy and estate management service to all customers

**Responsibilities**:

- To support a performance management culture focused on achieving key performance objectives.
- To take personal responsibility for the development and promotion of customer focused services, ensuring that all customers on our estates and in our communities receive an excellent service.
- To contribute to the development of Council and Service Area plans which meet the diverse needs, requirements and aspirations of customers.
- To contribute to a well-motivated and empowered team, support colleagues, and show mutual respect and understanding of each others roles and responsibilities at all times.
- To positively represent Charnwood Borough Council by displaying a professional and responsible attitude at all times.
- To be responsible for maintaining effective liaison and partnership working with external and internal organisations.

**Qualifications**:

- Housing qualification e.g. CIH Level 2 certificate in housing practice or equivalent

**Experience**
- Experience working within a tenancy management team.
- Experience in estate management
- Experience in multi-agency working.
- Experience in preparing legal documentation in relation to tenancy management issues.
- Experience in handling difficult customers in a compassionate and sensitive manner.
- Experience of meeting customers face to face and in group meetings to achieve positive outcomes.
- Experience in the use of a variety of IT systems.

**Please note**:

- You should be available to work immediately or at a short notice.
- You should have right to work in U.K

**Job Types**: Full-time, Fixed term contract
Contract length: 2 months

**Salary**: £14.50-£18.50 per hour

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Loughborough, LE11: reliably commute or plan to relocate before starting work (required)

**Experience**:

- tenancy management team: 1 year (required)
- estate management: 1 year (required)
- multi-agency working: 1 year (required)
- preparing legal documentation: 1 year (required)
- Microsoft Office: 1 year (required)
- Local Authority: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Loughborough, LE11

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