Receptionist
5 months ago
PREMIER SUITES Birmingham are currently recruiting for a Full Time Receptionist to join the team.
**The Hotel**
Situated a stone’s throw from the Bullring, PREMIER SUITES Birmingham is in an enviable location with the city on our doorstep. The Bullrings amazing choice of restaurants, bars, cafes, shops and entertainment is only 250m from our front door. Birmingham New Street Station is a 4 minute walk and city attractions including the Birmingham Hippodrome, Chinatown, Museum & Art Gallery are close by.
**The Role**
Responsibilities will include:
- To greet guests in a warm, friendly manner
- To check in and out guests efficiently and quickly
- Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
- To take reservations correctly, noting any special requests
- To promote and sell the property facilities at all times
- To ensure billing is correctly done to the agreed standards
- To deal with any guest complaints, queries and suggestions quickly and efficiently.
- To handle all departmental floats and safe deposits, maintaining high levels of security
- To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
- Effective communication with other employees to ensure the day to day business runs smoothly
- This is a Full Time permanent position, working 12 hour shifts, 4 days per week.
- Must have previous hotel reception experience
- Be courteous and focused on providing a consistently high standard of service
- Must be a team player with the ability to multi-task
- Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
- Must possess excellent communication and interpersonal skills
- Communicate fluently in English (written & oral).
**How to Apply**
If you are interested in this position and would like to apply, please forward your CV through this website.
This is a great opportunity to join a hotel that is managed by PREM Group, one of Europe's leading hotel management company's. #progresswithPREM
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Health & wellbeing programme
- Store discount
**Experience**:
- Hotel Reception: 1 year (preferred)
Work Location: In person
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