Ward Receptionist

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Acute Medicine

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Full time
- Part time

37.5 hours per week (0800 - 2030 + twilight)

**Job ref**
- 164-5422628

**Site**
- Queens Medical Centre

**Town**
- Nottingham

**Salary**
- £22,383 per annum pro rata

**Salary period**
- Yearly

**Closing**
- 31/07/2023 23:59

Job overview

An exciting opportunity has arisen for a Receptionist position on the Acute Medical Receiving unit and the newly formed Same day Emergency Care (SDEC) unit on A floor - working between the two areas.

Patients from the Emergency Department as well as from GPs and a variety of other routes.

Both areas are extremely busy, with high numbers of admissions and discharges and ward pressures.

You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.

We are looking for someone welcoming, enthusiastic, hard working and organised to join our team.

Main duties of the job

Being situated at the front door means a very varied role day to day You will be ensuring patients are admitted, transferred and discharged on Careflow in a timely manner, answering telephone calls, directing patients and relatives appropriately, filing and completing general administrative duties.

You must have a flexible attitude to work and be able to work as part of a multidisciplinary team. Part time hours can be considered. (long shifts, days, nights, Twilights, weekends and bank holidays) will be part of the contract.

Rotating between AMRA and SDEC

Working for our organisation

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.

AMRA and SDEC are fast paced environments, taking patients from the Emergency Department who require short stay care or are in need of further assessment.

Acute Medicine is large team but we aim to always look out for one another and are keen to develop each other, both professionally and personally. We pride ourselves on our teamwork and willingness to engage with each other to ensure that even the most difficult of shifts are managed.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training and Qualifications

Essential criteria
- Evidence of personal development in previous role
- GCSEs or Equivalent in English & Maths to grade C or above

Experience

Essential criteria
- Experience in Customer Service or Reception/Office duties
- Experience of effectively working with a team

Desirable criteria
- Typing experience/RSA/Ability to use computer systems
- Experience in an Acute Hospital Trust
- Knowledge of hospital computer systems
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.

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