Workshop Controller

2 weeks ago

Milton Keynes, United Kingdom Thurlow Nunn Full time

Milton Keynes

Service

Full time

Permanent
- Are you a proactive and organised individual with a passion for automotive excellence? Do you have what it takes to lead a team of skilled technicians to peak performance? Thurlow Nunn invites you to join our dynamic team as a Workshop Controller at our thriving Milton Keynes site.**About Us**: Thurlow Nunn is a premier automotive company known for its commitment to quality and customer satisfaction. With a legacy of excellence spanning years, we take pride in delivering fantastic service to our valued clients. As we continue to expand, we are seeking a Workshop Controller who shares our dedication to driving technician efficiencies and maintaining high standards.**Role Overview**: As a Workshop Controller, you will play a pivotal role in the success of our Milton Keynes site. Reporting directly to the Aftersales Manager, you will be responsible for optimising technician performance, managing work in progress, and fostering the growth and development of our technician team.**Key Responsibilities**:

- ** Technician Efficiency**: Utilise your expert knowledge to enhance technician productivity and performance across a team of 14 skilled professionals. Implement strategies to streamline processes and ensure timely completion of work.
- ** Work in Progress**: Maintain meticulous control over work in progress, ensuring seamless coordination between parts, scheduling, and technician availability. Work with the front-of-house team to keep customers updated on the status of their vehicles.
- ** Team Development**: Foster a culture of continuous improvement by coaching and developing technicians. Identify training opportunities, set performance goals, and provide regular feedback to help the team reach their full potential.
- ** Organisation**: Demonstrate your exceptional organisational skills by effectively managing work through the workshop, allocating resources, and prioritising tasks to meet deadlines and exceed customer expectations.
- ** Drive and Passion**: Infuse your role with enthusiasm and a results-driven approach. Lead by example, inspiring your team to take ownership of their responsibilities and strive for excellence.

**Requirements**:

- Proven experience in an automotive workshop environment, with a strong understanding of technician operations and best practices.
- Exceptional organisational skills and attention to detail, ensuring smooth operations and customer satisfaction.
- Strong leadership and coaching abilities, with the capacity to motivate and develop a diverse team of technicians.
- Results-oriented mindset with the ability to drive efficiencies and optimise processes.
- Excellent communication skills to liaise effectively with team members, customers, and management.
- Full UK driving license.

**What We Offer**:

- Competitive salary and benefits package.
- Dynamic work environment with opportunities for growth and advancement.
- Supportive team culture that values innovation and teamwork.
- Access to training and development resources to enhance your skills.

If you are ready to take on a challenging and rewarding role that will make a difference in the automotive industry, we invite you to apply. Join Thurlow Nunn's Milton Keynes site and help us maintain our reputation as a leader in the field.**Why Work For Us?**
- Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.
- Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
- If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

**Salary**
- Competitive + bonus scheme**Hours**
- Monday to Friday 8.00am to 6.00pm**Benefits**
- 31 days annual leave (including bank holidays) - Pension scheme - Life assurance - Free RAC breakdown cover - Cycle to work purchase scheme - Preferential parts, service and labour rates - Discounts on new and used vehicles - Aftersales discounts - Access to health and wellbeing support services - Free refreshments - Employee discount platform - Recruitment Referral Incentive Scheme - Employee Assistance Programme (EAP)**Closing date**
- 25-09-2023

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