Shift Lead

2 weeks ago


Stockport, United Kingdom Mastercall Healthcare Full time

The overall responsibility of the Shift Lead is to manage and co-ordinate the operational needs of the call centre services department whilst operational, ensuring services are always delivered in a safe and efficient manner including the supervision, training, mentorship and peer support to all staff/employees and contractors working across all service streams. They will liaise closely with the CCS Management team to ensure the smooth and efficient supervision of the services during operational hours.

The shift patterns will include 08:00-13:00, 13:00-18:00, 18:00-22:00 across 7 days. Weekday and weekend overtime opportunities are always available. Thehours available for this role:
Monday Week 2 1300-1800

Tuesday 0800-1800

Thursday 1300-1800

Saturday Week 1 0800-1300

Saturday 2 in 4 1800-2200

Sunday 3 in 4 1300-1800



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