Guest Service Assistant

3 weeks ago

Runcorn, United Kingdom Holiday Inn Runcorn Full time

**Job Ref**:KGH7335

**Branch**:Holiday Inn Runcorn

**Location**:Holiday Inn Runcorn, Runcorn

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:Mon - Sun various

**Hours per week**:24

**Posted date**:31/05/2023

**Closing date**:02/07/2023

**Are you friendly and approachable? Do you value great customer service?**

This could be the role for you

This role is ALL about the guests and delivering outstanding service for them.

You will take a friendly approach to providing a safe, hospitable, and positively memorable experience. Reception, Restaurant, Bar, Meetings, Events and Starbuckswherever our guests are, that’s where you’ll be, ready to be the host with the most.

You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives as part of our incredible Guest Service Team.

**Your Duties as a Guest Service Assistant**
- You will have a flexible attitude towards supporting all guest service stations, throughout Reception and Food Beverage.
- Giving a warm welcome and a fond farewell during check in and check out.
- Delivering a fantastic experience during our breakfast, afternoon and dinner service
- Hosting guests in our Open Lobby, maintaining a spotless and pleasant environment and ensuring all needs are met.
- Serving hot and cold drinks from our Open Lobby and Starbucks outlets
- Provide friendly and efficient service to meeting delegates and help our function guests make memories to treasure, setting our function spaces just the way they want them and delivering excellent service to all attendees.
- Ensuring that Health and Safety requirements are met, ensuring a clean and safe environment for our guests.
- Engaging and building relationships with our guests - everyone loves a friendly face
- Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation.
- Anticipate guest needs and look for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints, seeking feedback, taking ownership and finding ways to turn around any negative experience

**What’ll make you a great fit**
- It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll be excited to develop your skills in Reception, Food and Beverage or Events, with an ongoing development plan and the opportunity to specialise
- You love people - and as a result, have great interpersonal and communication skills
- Details? You love them You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results when working towards a deadline
- Self-motivated and confident
- Hard-working but not afraid to have FUN

**Our amazing benefits**
- Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates.
- Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts?
- We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
- Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
- FREE access to the Leisure Club
- Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips
- KewFest, Employee Appreciation Week, and the Kew Green Awards Evening are all annual events.
- Mental Health and Legal Support with our 24/7, 365 Employee Assistance Line

**Who are Kew Green Hotels?**

Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we focus on the details. We know that each and every member of our team love to pursue outstanding - and we respect our people and the incredible work they do to look after our guests. And in return? Not only do we offer a highly competitive benefits package, but through our internal career development opportunities and external apprenticeship provider, we also support you wholeheartedly in your own personal pursuit of outstanding.

With an ever-growing portfolio and a number of brands across leading hotel chains including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values.

Irrespective of whether we are finding new ways to take care of our guests or supporting departments we’ve never worked in before - here at Kew Green Hotels, our obsession over the little details is who we are.

When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield.

Quiet hotel with a

  • Guest Service Assistant

    2 weeks ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    **Job Ref**:KGH8810 **Branch**:Holiday Inn Runcorn **Location**:Holiday Inn Runcorn, Runcorn **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Part Time **Posted date**:21/05/2024 **Closing date**:23/06/2024 **Are you friendly and approachable? Do you value great customer service?** This could be the role for you This...

  • Guest Services Assistant

    2 weeks ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    The role   Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Runcorn WA7 3HA. Nights Guest Service Assistant duties include:  supporting your hotel...

  • Guest Services Assistant

    2 weeks ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    **Job Ref**:KGH8922 **Branch**:Holiday Inn Runcorn **Location**:Holiday Inn Runcorn, Runcorn **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:10.30pm-7:00am **Hours per week**:32 Hours **Posted date**:13/06/2024 **Closing date**:15/07/2024 **The role** Our **Nights** **Guest Service Assistants** are responsible for ensuring every...

  • Guest Services Manager

    3 weeks ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    The role   Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive and in Runcorn WA7 3HA.  Guest Service Managers duties include orchestrating the seamless operation of our guest services  ...

  • General Assistant

    3 weeks ago

    Runcorn, United Kingdom Campanile Hotels Full time

    **Function: General Assistant** **Location: Campanile Hotel Runcorn** **Campanile Hotel Runcorn are looking for a General Assistant** About Campanile hotels - ‘Hotels for People. Moments for sharing’ Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels...

  • General Assistant

    2 weeks ago

    Runcorn, United Kingdom Campanile Hotels Full time

    **Function: General Assistant** **Location: Campanile Hotel Runcorn** **Campanile Hotel Runcorn are looking for a General Assistant** About Campanile hotels - ‘Hotels for People. Moments for sharing’ Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels...

  • Leisure Club Assistant

    4 days ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    **Job Ref**:KGH8718 **Branch**:Holiday Inn Runcorn **Location**:Holiday Inn Runcorn, Runcorn **Salary/Benefits**:Competitive Salary + unique perks + free gym membership **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:30/04/2024 **Closing date**:01/06/2024 You'll be part of a small, outstanding team that offers...

  • Retirement Living Assistant

    3 weeks ago

    Runcorn, United Kingdom Service Care Solutions - Housing Full time

    **JOB TITLE**:Retirement Living Assistant **LOCATION**:Runcorn **CONTRACT TYPE**:Temp **WEEKLY HOURS**:37 Hours **WORK PATTERN**:Mon-Fri (8.30am-4.30pm) **JOB SUMMARY**: To ensure at all times a professional and supportive approach is maintained whilst assisting in the day-to-day delivery of the service for Retirement Living, working as part of a team to...

  • Retirement Living Assistant

    1 week ago

    Runcorn, Halton, United Kingdom Service Care Solutions - Housing Full time

    JOB TITLE:Retirement Living AssistantLOCATION:RuncornCONTRACT TYPE:TempWEEKLY HOURS:37 HoursWORK PATTERN:Mon-Fri (8.30am-4.30pm)JOB SUMMARY:To ensure at all times a professional and supportive approach is maintained whilst assisting in the day-to-day delivery of the service for Retirement Living, working as part of a team to provide 'best practice', customer...

  • Kitchen Assistant

    2 weeks ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    **Job Ref**:KGH8794 **Branch**:Holiday Inn Runcorn **Location**:Holiday Inn Runcorn, Runcorn **Salary/Benefits**:Competitive Salary **Contract type**:Casual **Hours**:Part Time **Shift pattern**:05:30-14:00, 14:00-22:30, 10:00-14:00-17:30-22:30 **Hours per week**:16 **Posted date**:16/05/2024 **Closing date**:18/06/2024 Are you known for being all...

  • Customer Service Assistant

    2 weeks ago

    Runcorn, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Runcorn, WA7 5AQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    3 weeks ago

    Runcorn, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Runcorn, WA7 2HQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    2 weeks ago

    Runcorn, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Runcorn, WA7 2HQ **Hours**: Part-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    3 weeks ago

    Runcorn, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Runcorn, WA7 2HQ **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    2 weeks ago

    Runcorn, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Runcorn, WA7 2HQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    2 weeks ago

    Runcorn, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Runcorn, WA7 2HQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    6 days ago

    Runcorn, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Runcorn, WA7 5AQ **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group Transport Preferred Must be 18+ We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service...

  • Runcorn - Catering Assistants Required

    1 month ago

    Runcorn, United Kingdom Constellation Careers Full time

    Do you want part time or full time work in one of the largest catering companies in the UK? We have flexible Catering Assistant roles; where you can pick up as many or as few shifts as you like.Working HoursConstellation optimises the working schedules of Compass employees, so we can also help you work at over 5,000 venues across the UK on shifts that suit...

  • Leisure Club Assistant

    3 weeks ago

    Runcorn, United Kingdom Holiday Inn Runcorn Full time

    **Job Ref**:KGH8882 **Branch**:Holiday Inn Runcorn **Location**:Holiday Inn Runcorn, Runcorn **Salary/Benefits**:£11.44 per hour **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:07/06/2024 **Closing date**:09/07/2024 **The role** Our **Leisure Club Assistants **support in providing a successful Health Fitness...

  • Customer Service Assistant

    4 weeks ago

    Runcorn, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to a major High Street brand? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being...