1st Line Support Engineer
2 weeks ago
**First Achieve have a fantastic Opportunity within the telecommunications industry. We are looking for a 1st line support engineer to join a rapid growing IT company based in Hull.**
Duties & Responsibilities
- Providing remote support to our customers and clients
- Escalating any issues outside your remit to the appropriate team
- Provide excellent customer service to all clients
- Logging of incidents, user queries and diagnosing faults via Ivanti Corporate Help Desk System
- Efficiently escalating support cases to 2nd & 3rd line support where necessary
- Management of user accounts
What you'll need to succeed
- Previous call handling experience
- Proactive mindset and ability to problem solve
- Able to effectively manage a workload with a flexible approach
- Full training provided to bring you into line with current workforce
**Benefits**:
- Starting rate between £22,000 and £28,000 per year depending on experience
- Hybrid work schedule
- Holiday entitlement plus bank holidays
- Pension scheme
- Regular reward and recognition schemes
This is a fantastic opportunity to join a fast growing organisations. **APPLY TODAY** and one of our Consultants will be in touch to discuss in more detail.
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