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Stock Team Warehouse Assistant

2 months ago

Liverpool, United Kingdom Appreciate Group plc Full time

**Who are we?**

Our company has been around for more than 50 years and is going through some exciting changes. We are looking for a new team member to help play a part in building our future vision. We would love you to be part of our journey as we continue to make Appreciate Group a great place to work.

As a disability confident committed company, we have a passion for advancing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.

If you love people and want to belong to a team that champions respect, collaboration, empathy and dynamism then Appreciate Group is somewhere you will thrive.

**About the Role**

**The Stock Team Warehouse Assistant **will workwithin a core team to pick and pack physical stock items within the warehouse operation. This is a hybrid role with the main objectives being to accurately pick physical stock from the Vault and to pack vouchers, gift cards and bespoke Client orders in a timely manner, working towards daily targets. Attention to detail, quality control, work hygiene and teamwork are an important part of this role.

**Principal Accountabilities/Main Responsibilities**

**Operational Accountabilities**
- Handling the full range of vouchers and gift cards within our product range
- Quality checking to the highest standard
- Accurately pick daily HSV, Corporate and fulfilment orders using the stock location system (via hand held terminals (HHTs))
- Resolve any stock queries raised by the Fulfilment team, escalating if necessary
- Accurately fulfilling any customer orders according to established quality standards and within agreed SLAs to ensure we meet our customers' high expectations
- Ensure PCS letters, payment cards and giros are correctly matched up with the right customer details
- Ensure that a quality fulfilment service is delivered for all mailings as per mailing specification briefs supplied by internal customers e.g. Marketing
- Ensure that any Client packing uses the correct stationery for the client
- Ensure all orders are scanned so full traceability can be maintained once our products have been passed to the relevant courier service (if required)
- Liaise with suppliers (Royal Mail, DX, Whistl) to arrange collection of post to meet internal deadlines (if required)
- Dealing with post and returns per agreed processes (if required)
- Working efficiently and effectively as part of a team
- Consistently achieve targets set for the department
- Adhere to housekeeping, safety, quality and production standards

**Team and Culture**
- Follows all HR policies, procedures and practices
- Role model of CRED and inclusive behaviours at all times
- Regularly recognise colleagues

**Risk Management**
- Understanding serial voucher numbers in order to (a) match them to the corresponding picking sheet or (b) match them to the correct customer and packing
- Identify any people or process issues which may affect or create picking, packing or quality issues
- Escalate any issues to management
- Maintain a clean work area
- Follow agreed risk and compliance and Health and Safety policies and procedures
- Embrace a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations

**Knowledge/Experience/Technical Skills/Behaviours**

**Essential**:

- You have previous experience of working in a fulfilment/mailing house environment
- You are process and procedure orientated
- You have excellent time management - handling multiple tasks per day with deadlines
- You have impeccable attention to detail is essential
- You are a fast learner with good communication skills
- You are able to use initiative and common sense
- You are trustworthy and reliable
- You have the ability to follow instructions for tasks required
- You are not afraid to ask for help when required
- You are hardworking and reliable with a positive can-do attitude
- You are a team player
- You are highly numerical
- Capability to work under pressure and achieve daily targets

**Skills required are**:

- Data entry
- Ability to take instruction and work in a team
- Good communication
- Neatness and dexterity for packing orders
- A keen eye for detail

**Desirable**:

- You have experience of stock/picking
- You have picking/packing/order fulfilment experience
- You have GCSE's or equivalent
- You have picking/stock handling/stock system experience

**What can you expect?**

As well as fabulous colleagues, amazing office space and engaging work, there are loads of additional benefits we offer right now:

- 25 days’ holiday per year, plus bank holidays
- Company sick pay from day 1
- Company pension scheme
- UK health care cover
- Staff Everyday Benefits card offering discounts with multiple retailers
- Corporate travel scheme with Mer