Managing Agent
3 weeks ago
**Located - **travel to properties in Yeovil, Poole, Bournemouth, Chard and Devizes and around 2 days home working for admin tasks.
**Hours - **Monday - Friday 9am till 5pm
**4 weeks with a rolling contract**
**Job Duties**:
You will manage a patch / portfolio of properties and deliver holistic housing services, by working alongside, and in partnership with care and support providers, health agencies and organisations who may be providing services within the building.
**Job Role**:
Visit tenants every 2 weeks in their own home to ensure the provision of housing related support, deliver effective partnership working and relationship management along with an excellent level of customer care to all tenants, support teams, family members, visitors and stakeholders living in or visiting the schemes.
- Actively encourage involvements with tenants.
- Establish good working relationship with head office and colleagues.
- Hold responsibility for health and safety in the workplace.
- Respond appropriately to emergency repair request.
- Complete and maintain accurate records and documentation in relation to maintenance issues.
- Request and receive quotes from contractors for service contracts, such as garden maintenance, window cleaning and communal cleaning arrangements.
- Review of tenants at referral stage / regard for risk/ compatibility and eligibility
- Tenancy sign ups
**Qualities**:
- Acts with integrity, is accountable and actively promotes and supports the vision and values of the organisation.
- Excellent communication and interpersonal skills, with an approachable and engaging style.
- Actively leads by example and is a strong role model and ambassador for the organisation.
- Able to operate independently with mínimal supervision to a high standard
**Knowledge and Experience**
- Experience and knowledge of an operations/customer service
- A track record in performance management and customer excellence
- An understanding of facilities/housing management
- Commercial acumen, able to translate plans into outcomes
- An understanding of supported living for vulnerable individuals
- An understanding of housing allowance/benefit
- Full Driving Licence and access to a car
**Job Types**: Full-time, Permanent
**Salary**: £14.56 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: On the road
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