Multisite Support Scheduler

5 months ago

Leicester, United Kingdom Yü Group Full time

**Description**:
Yu Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services. Yu Smart are currently recruiting for a Regional Scheduler, reporting to the Operations Support Manager, who will be responsible for all aspects of Scheduling/Operations support.

This is a great opportunity to work for a small but forward-thinking business that has major growth plans, at an exciting time in its evolution.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**Key Responsibilities - What We Need from Yü**:
**Here is a taste of what you’ll be doing**:

- Hybrid role of managing/scheduling multi-sites and supporting the scheduling team when required.
- Responsible for all aspects of scheduling multi-sites
- Managing multi-site clients/brokers to plan and schedule appointments.
- Communicate with Intraday/Field of any upcoming multisites.
- Ensuring New Connections and Provisional jobs are scheduled correctly with the relevant processes being followed.
- Support all scheduler’s as and when required.
- Record and capture details that will feed into management reports.
- Work with the team to ensure capacity utilisation is high.
- You will monitor and amend schedules as required to ensure objectives are met.
- Acting from initiative but according to procedure, you will identify complex issues and escalate these as appropriate.
- To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- An analytical approach and the ability to prioritise
- Ability to work as part of a small team and support colleagues with their workload and to be proactive in identifying when colleagues may need additional support and offer this support.
- Be friendly and willing to join a like-minded team to create a culture of business and personal development.
- Evidence of the ability to handle a diverse workload whilst also being prepared to deal with more repetitive tasks and the ability to work under pressure (to short deadlines) and multitask where necessary.
- Offer excellent customer service and have a friendly, approachable manner at all times.
- Being a team player who is willing to go the extra mile for their colleagues and business.

**Relevant Qualifications / Experience**:

- Experience or the ability to understand complex schedules with a logical, methodical approach
- Excellent communication skills, both written and verbal.
- Excellent IT skills
- Exceptional organisational skills particularly in time and diary management

**Desirable**:

- Experience of the Utilities industry would be beneficial but is not essential.
- Geographical knowledge

**Benefits - Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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