Scheduler & Work Planner

5 months ago

Leicester, United Kingdom Adare SEC Full time

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Main Purpose of Role

The Planning Control role is critical to the successful management and production of a large strategic client. The role reports to the Client Services Manager, and liaises with all relevant internal departments as well as outwork partners involved in the production of the work.

Role Description

Receiving regular updates from client on planned jobs and ensuring the information is correctly mapped to the our clients Job Planner’

Working with each department to input due dates for all tasks from artwork receipt through to postal despatch.

Providing regular updates to all departments on job and task status

Chairing the daily stand-up meetings identifying any concerns or issues raised on that call.

Raising any concerns with Client Services Manager and liaising with departmental managers to remediate any delivery problems.

Proactively liaising with all departments on peak periods of production to agree advanced planning.

Progress where necessary to ensure delivery plans are brought back in line.

Maximise opportunities for additional revenue wherever possible

To supply dates and times specific to customer’s expectations and business capabilities to customer services

To be the first point of contact for queries/updates requests for work allocated to the BAU team

Control and manage agreed timescale deliverables for the Professional services deliverables for the BAU team

Log all jobs in the required systems to enable management and tracking of any jobs.

Update the systems appropriately to ensure that the updates reflect the current status

Ensure both internal and external deliverables are fulfilled according to schedules dates and times given

To escalate conflicts of priorities to the relevant departments in a timely manner

Communicate and document any changes within schedule appropriately.

Attend and contribute appropriately to the daily production meetings

Continually evaluate and improve the relevant processes and procedures.

Supply regular updates detailing the work in progress as requested

If the schedule necessitates additional working hours, ensure this is communicated to the head of professional services prior to undertaking the work.

Communicate at all levels to ensure that the relevant personnel are kept up to date with any slippage or improvement in development time.

Check that the agreed checklist has been completed to ensure that the testing and go-live check lists have been completed.

Liaise with relevant departments to obtain any missing/incorrect information

Update existing and create new reports as required to measure the performance of the professional services department.

PERSONAL DEVELOPMENT

Attend all required induction and training programmes whether internal or external

Proactively seek to acquire and maintain up to date knowledge of all products and services offered by Adare

Seek to develop and improve own skills and knowledge at every opportunity, accept feedback to improve personal performance and learn from successes

and mistakes

BEHAVIOURAL RESPONSIBILITIES

Communicate in a positive manner both verbally and in writing

Share information and demonstrate respect to colleagues, customers and others within the working environment

Demonstrate flexibility within the role, endeavouring to comply with any reasonable requests that will add benefit to the team’s ability to meet their objectives

Be a team player, encouraging colleagues, providing support and having a positive effect on team spirit

Take personal responsibility for providing customer service excellence to both internal and external customers

COMPLIANCE WITH COMPANY POLICIES AND PROCEDURES

Actively participate and contribute to Adare’s quality initiative, including proactive input into continuous improvement.

Comply with the company environmental and information security policies and procedures, plus any relevant policies and procedures that may be introduced from time to time (particularly those for which the company is seeking or has achieved independent accreditation)

Understand and practise the requirements of the Health and Safety policy and relevant safe systems of work

CONTRIBUTION TO PERSONAL, DEPARTMENTAL AND COMPANY OBJECTIVES

Strive to achieve the objectives that are set for you

Contribute, as requested, to the departmental and company objectives to the best of your ability

TIME MANAGEMENT AND ORGANISATIONAL SKILLS

Work methodically and in an organised manner complying with the Clean Desk Policy

Prioritise your work load and complete tasks and projects within agreed and reasonable timescales

Report for work on time and in a presentable manner

Manage your time and activities so as to avoid a negative impact on the time management of others

PROBLEM SOLVING AND DEMONSTRATING INITIATIVE

Demonstrate initiative to address problems and implement solutions to improve working practices where possible

Positively question established ways of work

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