Information Governance Officer

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Band 4**:
**Main area**
- Information Governance
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Mon-Fri)
- **Job ref**
- 164-4680535-A**Site**
- City Hospital Campus
- **Town**
- Nottingham
- **Salary**
- £23,949 - £26,282 per annumper annum pro rata
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59**Job overview**:
This role is ideal for someone looking to develop or begin their career in Information Governance. You will have a variety of work tasks including managing responses to internal and external IG queries, managing and coordinating responses to Freedom of Information Act requests, carrying out administrative tasks to support delivery of the information governance agenda, including processing of incidents, providing administrative support for the Data Security and Protection Toolkit and arranging and supporting internal meetings.

**Main duties of the job**:
On a day to day basis you will be responsible for administration support with a focus on several key areas including:

- Provision of first line of contact to enquirers signposting to relevant Information Governance advice and support in accordance with Information Governance policies, operating procedures and best practice across NUH.
- Administration and project support to the IG Team.
- Uploading of documents to Intranet site/content management
- Helpdesk call resolution/investigation for IG enquiries
- Management administration support to the Data Protection Officer and Head of Information Governance.
- Receipt and processing of Freedom of Information Act enquiries
- Processing of IG incidents and communicating with staff throughout the Trust to ensure appropriate resolution.
- Direct project support to improvement and transformation projects as required.
- Diary management and management of multiple diaries
- Organisation of meetings, production of Agendas and Minutes and distribution of papers
- Operational document and records management activities within standard operating procedures.

**Working for our organisation**:
We are pleased to be offering an exciting opportunity for an enthusiastic individual to provide administrative support to our Information Governance Team.

**Detailed job description and main responsibilities**:
Please refer to the Job Description.

Nottingham University Hospitals' Digital Services provides services to both City Hospital Campus, Queen’s Medical Centre Campus, The Ropewalk and some community services. It comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services in
information, knowledge management, computing and telecommunications.

The post holder when working on site will be based at the City Hospital Campus, but will be required to work and travel across both campuses. There is also a requirement for home working to suit the needs of the service.

**Person specification**:
**Training & Qualifications**:
**Essential criteria**:

- Educated to Diploma or equivalent level of experience
- Evidence of ongoing professional training and development

**Desirable criteria**:

- Information Governance qualification or equivalent experience

**Experience**:
**Essential criteria**:

- Experience and/or understanding of confidentiality issues in a healthcare setting
- Experience of working in a busy department within the NHS.
- Experience of handling patient/public queries.

**Desirable criteria**:

- Experience of working in an Information Governance department
- Knowledge of NHS and statutory polices and regulations including GDPR, FOIA, Data Protection Bill, Caldicott Principals
- Knowledge and understanding of the importance of confidentiality, Information Governance and security policies

**Communication & Relationship skills**:
**Essential criteria**:

- Ability to evidence/demonstrate key values and behaviours in line with the Trust Values and Behaviours
- Excellent verbal and written communication skills and the ability to communicate specialist/ complex issues effectively at all levels

**Analytical and Judgement skills**:
**Essential criteria**:

- Good presentation/ training skills

**Planning and Organisational skills**:
**Essential criteria**:

- Able to work on own initiative and as part of a team
- Ability to multi-task, deal with conflicting deadlines and prioritise workload appropriately

**Physical skills**:
**Essential criteria**:

- Willingness and ability to travel between sites and to external meetings
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have dec

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