Lead User Researcher

3 weeks ago

Cardiff, United Kingdom Confused.com Full time

**Location: Cardiff (hybrid - 2 days per week in-office)**

We’re part of RVU, a group of online brands (including Uswitch, Tempcover and Money.co.uk) that empowers people to make confident decisions across a range of household services.

**About the role**

Central to our mission is understanding what current and future customers want and translating that insight into guidance for the business. To supercharge that work, we are looking to fill the newly created role of a Lead User Researcher. Based in the user experience design team and working closely with Product Designers and Managers, you will ensure we are:

- Useful - are our services helping users accomplish their objectives?
- Usable - can users complete their objectives quickly, easily, and conveniently?
- Used - are our services being or will they be used in the manner we intended?

Once we have this insight, you’ll organise, analyse, publish, and promote it so our colleagues can make informed decisions about the future directions of the business.
This is a pivotal role and a great opportunity to build and shape how research is done and integrated into the wider business.

**What you’ll be doing**:

- Plan, design and conduct a range of research methodologies to inform and guide the design and development of product journeys and marketing communication.
- Translate your findings into actionable insight that you will share across the organisation, with a focus on promoting this user centred insight as key tool for business decision making.
- Guide and mentor colleagues on research best practices.
- Collaborate with our customer insight team to gather deeper insights and increase effective cross-team ways of working.
- Support teams to build accessible digital products by including participants across the full range of our customer base.
- Work collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research plans.
- Occasionally lead and support the product design teams’ work running design sprints using HCD to find solutions to problem statements.

**What you’ll bring to the role**:

- Skilled in qualitative and quantitative research methods, and analysis of research data.
- Strong understanding of user experience best practices, and a commitment to staying up to date with industry trends.
- Understanding of the digital customer journey for purchasing and managing UK based insurance, financial and/or home services (whether from professional work or personal use as a consumer).
- User-focus with the ability to push back and advocate for their needs.
- Solid business acumen through conducting User Research in a commercial setting.

**Our commitment to you**:
**Benefits**
- A competitive salary and bonus package
- Employer matching pension up to 7.5%
- Hybrid approach of in-office and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
- Annual leave of 25 days (excluding bank holidays) which will increase with length of service (up to a maximum of 30 days) and additional leave options
- Excellent maternity, paternity and adoption leave policy, for those key moments in your life
- Employee Assistance Programme (EAP), Simply Health Scheme and access to the Calm app.
- Regular events - company-wide events with insightful external speakers as we want to make sure our colleagues continue to feel connected
- A healthy learning and training budget, as well as the chance to go to conferences around the world every year
- Private medical scheme

  • Lead User Experience Researcher

    1 week ago

    Cardiff, United Kingdom Revoco Full time

    Lead User ResearcherCardiff (Hybrid)Competitive Salary +Bonus +BenefitsOur client, a well known business and pioneer in their field, are investing in UX/User Research and hence hiring a Lead User Researcher to join an established Design team. This role will suit a Senior/Lead User Researcher who specialises in User Research as a craft, who can set up a...

  • Lead User Experience Researcher

    1 week ago

    Cardiff, United Kingdom Revoco Full time

    Lead User Researcher Cardiff (Hybrid) Competitive Salary +Bonus +Benefits Our client, a well known business and pioneer in their field, are investing in UX/User Research and hence hiring a Lead User Researcher to join an established Design team. This role will suit a Senior/Lead User Researcher who specialises in User Research as a craft, who can set up a...

  • Lead User Experience Researcher

    1 week ago

    Cardiff, United Kingdom Revoco Full time

    Lead User ResearcherCardiff (Hybrid)Competitive Salary +Bonus +BenefitsOur client, a well known business and pioneer in their field, are investing in UX/User Research and hence hiring a Lead User Researcher to join an established Design team. This role will suit a Senior/Lead User Researcher who specialises in User Research as a craft, who can set up a...

  • Lead User Experience Researcher

    1 week ago

    Cardiff, United Kingdom Revoco Full time

    Lead User ResearcherCardiff (Hybrid)Competitive Salary +Bonus +BenefitsOur client, a well known business and pioneer in their field, are investing in UX/User Research and hence hiring a Lead User Researcher to join an established Design team. This role will suit a Senior/Lead User Researcher who specialises in User Research as a craft, who can set up a...

  • Lead User Experience Researcher

    1 week ago

    Cardiff, United Kingdom Revoco Full time

    Lead User ResearcherReady to make your application Please do read through the description at least once before clicking on Apply.Cardiff (Hybrid)Competitive Salary +Bonus +BenefitsOur client, a well known business and pioneer in their field, are investing in UX/User Research and hence hiring a Lead User Researcher to join an established Design team. This...

  • User Researcher

    4 weeks ago

    Cardiff, United Kingdom Confused.com Full time

    **Location: Cardiff (Hybrid - 2 days per week in office)** We’re part of RVU, a group of online brands (including Uswitch, Tempcover and Money.co.uk) that empowers people to make confident decisions across a range of household services. **About the role**: We're looking for a User Researcher to join our growing team. In this role you'll plan, design and...

  • User Researcher

    14 hours ago

    Cardiff, United Kingdom Confused.com Full time

    **Location: Cardiff (Hybrid - 2 days per week in office)** We’re part of RVU, a group of online brands (including Uswitch, Tempcover and Money.co.uk) that empowers people to make confident decisions across a range of household services. **About the role**: We're looking for a User Researcher to join our growing team. In this role you'll plan, design and...

  • User Researcher

    2 days ago

    Cardiff, United Kingdom Companies House Full time

    **Details**: **Reference number**: - 292361**Salary**: - £37,350 - £42,329- **Job grade**: - Higher Executive Officer- Band D(IT)**Contract type**: - Permanent**Business area**: - CH - Digital Services**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • User Researcher

    3 weeks ago

    Cardiff, United Kingdom SPARCK Full time

    This is an exciting opportunity to become part of SPARCK. We're a small, but rapidly growing team, who lead transformation projects with top tier clients, formulate research and innovation ventures and collaborate with the brightest minds in Digital. There's no typical SPARCK project but to give you a flavour, in the last 6 months we've been conducting...

  • User Researcher

    3 weeks ago

    Cardiff, United Kingdom BJSS Full time

    This is an exciting opportunity to become part of SPARCK. We're a small, but rapidly growing team, who lead transformation projects with top tier clients, formulate research and innovation ventures and collaborate with the brightest minds in Digital. There's no typical SPARCK project but to give you a flavour, in the last 6 months we've been conducting...

  • User Researcher

    7 days ago

    Cardiff, Cardiff, United Kingdom SPARCK Full time

    This is an exciting opportunity to become part of SPARCK. We're a small, but rapidly growing team, who lead transformation projects with top tier clients, formulate research and innovation ventures and collaborate with the brightest minds in Digital.There's no typical SPARCK project but to give you a flavour, in the last 6 months we've been conducting...

  • Design/user Researcher

    4 weeks ago

    Cardiff, United Kingdom McGregor Boyall Full time

    Design/User Researcher (6 Months contract role) Our client, leading Financial business is hiring Design/User Researcher on a contract basis to join their talented and multi-disciplinary team in Cardiff. You will be joining technically very driven business where you will be involved with devedlopment of the research strategy. Lenght of the contract is 6...

  • Senior User Researcher

    3 weeks ago

    Cardiff, United Kingdom Digital Health and Care Wales Full time

    Design and implement User Centred Design practices and new terms, align user-research activities with wider plans to inform service propositions, demonstrate the efficacy of user centred design & research activities across NHS Wales to inform and gather feedback to improve research practices. You will be able to find a full Job description and Person...

  • Design/user Researcher

    3 weeks ago

    Cardiff, United Kingdom Lloyds Banking Group Full time

    End Date Monday 30 January 2023 Salary Range £44,656 - £55,820 Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary Join our innovative Design Research function! **Job Description**: Lloyds Banking Group is a leading financial services group and the UK’s largest retail...

  • Junior User Researcher

    2 weeks ago

    Cardiff, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 270398**Salary**: - £34,404 - £36,985**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...

  • Junior User Researcher

    1 week ago

    Cardiff, United Kingdom Future Publishing Full time

    **What you'll be doing** As a Junior User Researcher, your role is pivotal in understanding who our customers are. You get to uncover how they interact with and experience our products. Using a range of methodologies, you ensure we’re always up-to-date about our customers’ needs and struggles. Your expertise involves actively listening to customers’...

  • User Experience Designer

    7 days ago

    Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full time

    To lead, manage and ensure the successful delivery of user experience design work for national projects and/or products, to the required standard of quality within the specified time constraints on an assignment basis. A User Experience Designer will typically work on a number of assignments simultaneously; assignments will vary in scale and complexity...

  • Experience Designer- Researcher

    4 weeks ago

    Cardiff, United Kingdom Admiral Group Plc Full time

    Be a Founding Member of Our New User Research Powerhouse! We are building a brand new UX research team dedicated to establishing a best-in-class research practice across the Admiral. As a Senior UX Researcher with a passion for service design, you will be a key player in shaping this exciting initiative. Responsibilities: Elevate the Research Practice:...

  • Experience Designer- Researcher

    7 days ago

    Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time

    Be a Founding Member of Our New User Research Powerhouse We are building a brand new UX research team dedicated to establishing a best-in-class research practice across the Admiral. As a Senior UX Researcher with a passion for service design, you will be a key player in shaping this exciting initiative.Responsibilities:Elevate the Research Practice:Establish...

  • Senior UX Researcher

    4 weeks ago

    Cardiff, United Kingdom Admiral Group Plc Full time

    Be a Founding Member of Our New User Research Powerhouse! We are building a brand new UX research team dedicated to establishing a best-in-class research practice across the Admiral. As a Senior UX Researcher with a passion for service design, you will be a key player in shaping this exciting initiative. Responsibilities: Elevate the Research Practice: ...