Enforcement Supervisor

**Enforcement Supervisor - Canterbury City Council, Kent**

**Council Offices, Military Road, Canterbury CT1 1YW**

10-hour shift.

5 out of 7 days.

£32,760.00 Annual salary.

**Benefits**:
Company pension

Team activities

Shared Vehicle

Uniform provided

Vitality health insurance

Discounted gym membership

Training & development

Overtime opportunities

Plus more

**National Enforcement Solutions**:
Due to our continued growth within the Environmental Crime Industry working on behalf of local authorities. We are now recruiting for the position of Enforcement Supervisor based in Canterbury working on behalf of Canterbury City Council.

Previous Enforcement experience is not essential, as full training will be given.

**Main Purpose of the Role**:
As a Enforcement Supervisor, you will be expected to lead from the front, leading a team of Environmental Enforcement Officers and patrolling the borough in an intelligence led manner, engaging with members of the community and enforcing legislation by the way of issuing an “on the spot” Fixed Penalty Notice for littering, dog fouling and certain PSPO's as required.

**As a Environmental Enforcement Officer, you will be**:

- Brand Ambassadors for the local authority and National Enforcement Solutions.
- Patrolling the area of principal littering authority in accordance with an agreed deployment strategy.
- Investigating complaints made by elected members and members of the public.
- Engaging and educating members of the public regarding Environmental Crime.
- Interacting directly with offenders and issuing Fixed Penalty Notices for authorised offences in accordance with legislation, ensuring that the evidential and public interest tests have been met.
- Compiling a full notebook entry and witness statement for every issued Fixed Penalty Notice.
- Obtaining and validating the personal particulars of an offender by contacting the Operational Support Team.
- Attending Court and giving evidence is required.

**As a Supervisor, you will**:

- Manage the day-to-day contract and liaise with the clients on site.
- Motivate a team and promote a happy working environment, leading by example, performance management and promoting a good practice method of development.
- Previous experience in a customer service role and handling difficult situations in a professional manner.
- The ability to communicate with offenders, often in demanding circumstances in a calm and assertive manner.
- The ability to deal with members of the public from all cultures and backgrounds in a diplomatic and professional manner.
- The ability to be resilient, as some interactions with offenders can become confrontational.
- The ability to defuse hostile situations in a professional manner.
- Must enjoy working in the outdoors and in all weather conditions
- The ability to work under pressure, independently or as part of a team and on own initiative to carry out the enforcement role.
- Excellent communication skills are required both written and spoken
- Will be physically fit as you may be required to carry our foot patrol for prolonged periods.
- Previous management experience and the willingness to progress within the company.

**Contract**:
Full time, Permanent.

**Hours**:
You will be required to work 10 hours per shift, 5 out of 7 days (including Bank Holidays) shifts between 7am and 8pm, flexibility for the role is essential.

5.6 weeks holiday per year

**Licences**:
A Full UK Driving Licence is essential for this role.

**Job Types**: Full-time, Permanent

**Salary**: £32,760.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 10 hour shift
- Day shift

**Experience**:

- Enforcement: 1 year (preferred)
- Team management: 2 years (preferred)

Licence/Certification:

- Full UK Driving Licence (required)

Work Location: On the road