Manual Cec Support Administrator
1 month ago
**Who are Diligenta?**
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
**The Opportunity**
**You’ll be**:
- Using existing processes to prepare and dispatch manual chargeable events certificates to customers in order to meet expected service standards. - Using existing (or develop new) tools to check and validate figures, data and information for accuracy and comprehensiveness - Processing complex cases to ensure service level agreements are maintained - Completing authorisations and quality checking on fellow team members to ensure accuracy and within service standards - Build and maintain strong working relationships with Customer Service Departments to maintain compliance with LP&I procedures and regulatory requirements
- Relevant experience in the Life & Pensions sector - A strong background working with investments - Relevant experience within the customer service industry - In-depth Excel skills
**The Perks**:
- 23 days holidays + 8 bank holidays - Discretionary annual bonus - Company pension scheme membership - Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools - Access to our Confidential Helpline is available to be used by you and your family - Develop your career through a wider global organisation of the TCS family
Job Reference: DGENTA01397
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