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Vehicle Sales Support

4 months ago

Preston, United Kingdom Simpsons SKODA Full time

Simpsons Skoda is one of the most successful family owned businesses in the region. As we continue to grow we need to invest in the future and that means investing in our people.

**The Simpsons Skoda Standard Benefits Package Includes**:

- New Car Lease Scheme available to All Employees Over 21
- Family Owned Business
- Pension Scheme
- 22 days paid annual leave.
- Birthday off after 3 years service.
- Leave increases to 25 days after 10 years service
- Staff Car Rental rates
- Friends and Family Discount Scheme* Watch to celebrate 10 years service
- Uniform provided
- Free Flu jab
- £25 towards eye care
- Cycle to work scheme
- Reduced workshop / MOT rates
- Staff Referral scheme
- VWG Accreditation Programme / Simpsons Academy
- Employee of the Quarter Awards
- Access to Ben.org services
- End of Year Awards Event
- Discounted Home EV Charger Installation

**Working Hours**:Monday to Friday - 8.45am to 5.45pm

Reports To: Senior Sales Administrator

Contract Type: Permanent

**Salary**:
Basic £10.42 per hour

**MAIN PURPOSE OF JOB**

To ensure the efficient administration of the electronic Idealfile process, supporting the new and used sales departments and sales admin within defined operating policies and procedures.

To answer incoming telephone calls, route call accordingly and to take and distribute messages effectively.

Develop effective sales and administration contact and communication lines.

Deal efficiently with customer requests and queries to ensure total customer satisfaction.

**OBJECTIVES AND KEY TASKS**
- To ensure that the new or used car order starts life correctly.
- Complete and process all vehicles orders in line with company policy and procedures.
- Ensure the accuracy of all information through our electronic Idealfile system before passing to sales admin.
- Monitor continuously vehicle availability and in transit to dealerships through SLI and feed that information to the sales team for an improved customer buying experience.
- On completion of vehicle sale, ensure handover date arranged and complied with by the selling sales exec.
- Liaise with the prep centre to request required vehicles and arrange collection of vehicles on site.
- Create and send out sales order pack to customers.
- Create and send out handover completion pack to customers.
- Maintain accurate records of all customer data through DMS and other systems.
- Document and log all transactions in Idealfile in a structured and methodical way and maintain a systematic filing system for prompt retrieval of digital documentation
- Liaise with Volkswagen Financial Services and other supporting finance houses to assist with customer funding solutions.
- Ensure that All vehicles are ready to be handed over to customers at least 24 hours in advance.
- Provide secretarial assistance as required, including making appointments, typing correspondence and answering telephone calls as and when required.
- Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the sales department, and ensure accurate and timely feedback of information to appropriate persons
- Ensure courteous and cost-effective use of the telephone
- Approach all customers promptly and courteously and assist with their requests to the best of your ability
- Ensure that all documentation is dealt with in a timely manner
- Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements;
- To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018;
- To ensure that confidentiality is maintained;
- To champion the Culture and Values of Simpsons Skoda at all times.

**Job Types**: Full-time, Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Free flu jabs

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Preston, PR2 2TY: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- sales: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 03/09/2023
Expected start date: 02/10/2023