Case Management Officer

2 weeks ago

Horncastle, United Kingdom PSPS Full time

**JOB TITLE**: Case Management Officer

**LOCATION**: Boston, Horncastle or Spalding

**SALARY**:£23,150 - £25,050 per annum

**We are recruiting to our Revenues & Benefits Service, PSPS are on the lookout for enthusiastic team players, who can bring existing skills to our team**

Due to expansion in the service, we are excited to be offering an opportunity for a number of highly motivated individuals to join our successful Revenues and Benefits service as Case Management Officers.

We have permanent full time and part-time positions available so something to suit everyone

Case Management Officers play a key role in our service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates, and the timely and accurate processing and payment of Housing Benefit and Council Tax Support, on behalf of our client councils.

**Typical duties include**:

- Accurate and timely updating of customer records.
- Ensure customers receive any relief and reduction to which they are entitled.
- Processing benefits new claims and changes in circumstances.
- Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions.
- Provide appropriate support to customers that may be vulnerable, including signposting to support services.
- Make suitable payment arrangements to help customers settle their liabilities.
- Proven skills in dealing with customers in a professional manner
- GCSE level C/4 (or equivalent) or above in English and Maths
- Awareness of Council Tax, Business Rates, Housing Benefit / Council Tax Support
- A flexible approach to accommodate changing priorities

**Previous experience is not essential but would be advantageous.**

We offer great benefits including:

- Local Government Pension Scheme, 23.1% employer contribution
- 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
- Get your birthday off*
- Agile working policy
- Minimum of 2 days working in the office per week
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
- We support your career development

*A qualifying period will need to be completed to obtain these benefits

For more information about PSPS, you can view our corporate video here, and read all about our benefits here on our website.

**ABOUT US**:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.
- PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer._
- PSPS is proud to offer equal opportunities to all qualified applicants regardless of _age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship

Pay: £23,151.00-£25,050.00 per year

Expected hours: 22 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Store discount
- Transport links

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 27/06/2024

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