Full Time Box Office Assistant

2 weeks ago


Birmingham, United Kingdom The Glee Club Birmingham Full time

The Glee Club is the UK’s leading group of live comedy & music venues, established for 25 years with venues in Birmingham, Cardiff, Nottingham, Glasgow & Oxford. We are seeking an experienced, reliable and self-motivated individual that has a customer service background, enthusiasm for live comedy & music, and would like to work within a busy events company.

**Location: Birmingham City Centre - Head Office (Arcadian)**

**Rate of pay**: £10.10ph
**Start Date**:ASAP
**Employment Type**: Full-Time, daytime & early evening hours, some weekends

**Key responsibilities**:

- Providing excellent customer service through a wide range of mediums
- Quickly developing a thorough working knowledge of The Glee
- Administration of on-going ticket sales and booking reports for all shows
- Administration of ticket agency allocations and bookings
- Maintaining our customer database and updating customer details where necessary
- A competent user of pay systems
- Passing quality lead information to Sales/Marketing
- Providing excellent communication to the operational side of the business

**With the other members of the team you will**:

- Understand and promote The Glee Club
- Be IT and digitally literate
- Be punctual and reliable
- Be open to shift flexibility and have good availability
- including Saturdays and evenings
- Manage and organise your own workflow
- Understand the importance of good communication and service in all aspects of the brand

**Requirements**:

- High school level education
- Experience in a customer service role
- A love of live comedy & music
- Good communicator
- A keen eye for attention to detail and fantastic organisational skills
- Intermediate or above experience of Microsoft Office or Google G Suite

**Desired Experience**
- Customer service experience within a Box Office or Events role
- Experience with Wordpress

**Job Types**: Full-time, Permanent

**Salary**: £10.10 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- BIRMINGHAM: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: FTBOXOFF



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